Nehar Khan

Experience

• 

  Shubh Jewellers - India

  Jun 2011 - Oct 2012

  Sales Executive

  • Greeting the customer & Assisting the customer, • Increasing Sales. • Increasing Promotions for Jewellery Products. • Ensuring Product Scanning Efficiency at point of sales. • Giving Information about the brands to the customer, • Displaying the new stocks & keeping the store clean, • Maintain and develop good relationship with customers. • Help management in forthcoming products and discuss on special promotions. • Review own performance and aim at exceeding targets. • Record sales and order information and report the same to the sales department. • Provide accurate feedback on future buying trends to their respective employers • Help managers in forthcoming products and discuss on special promotions. • Record sales and order information and report the same to the sales department. Show less

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  Ola (ANI Technologies Pvt Ltd)

  Jul 2014 - May 2015

  Business Development Executive

  ● Handling cab attachment process.● Application testing and mapping and work in close coordination with product team.● Managing Operator’s payment deduction data.● Taking meetings with clients for cab attachment whenever required to support the team for achieving booking targets.● To tap the respective territory market to connect, acquire and maintain car fleet operators to exploit the latent demand for cabs.● Develop and execute sourcing strategy to ensure demand fulfilment in market.● Develop and execute monthly and quarterly sourcing goals to meet larger business goals.● Establishing and maintaining business relations with our existing and new operators.● Co-coordinating with internal departments and resolve operator related issues. Show less

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  Telebrands Corp.

  Jun 2015 - Aug 2016

  Store In-charge

  Sales Achievement• Achieve the sales target by using advanced sales techniques and product knowledge Focus on selling and up selling.• Customer Service• Build and maintain customer relationships in order to build strong loyalty• Communicate with customers to assess and satisfy their needs, and meet or exceed their expectations.• Merchandising.• Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display and stock rotation.• Manpower Recruitment and allocation for Store, Training the Manpower on Store Front End as well as Back End. • Handling Store issues, Managing Store and Staff.• Handling franchisee owned outlets, Handling channel partners.• Prepares sales and customer relations reports by analyzing and categorizing salesInformation; identifying and investigating customer complaints and service suggestions. Show less

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  Etisalat UAE

  Mar 2017 - Aug 2018

  Customer Service Representative

  • Present, promote and sell products/services using solid arguments to existing and prospective customers• Establish, develop and maintain positive business and customer relationships• Perform cost-¬benefit and needs analysis of existing/potential customers to meet their needs• Expedite the resolution of customer problems and complaints to maximize satisfaction• Coordinate sales effort with team members and other departments• Continuously improve through feedback • Maintaining positive business relationships to ensure future sales Show less

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  E&

  Aug 2018 - Sept 2023

  Store Manager

  • Maintaining customer’s relationships & providing exceptional customer service/ handling customer complaints.• Oversee all store operations.• Ensuring high standards of visual merchandising, store presentation and upkeep.• Lead and energize the team and organize their day to day work in the store.• Ensure that my team always represents the image of the company and Brand.• Maximize sales by implementing and monitoring the sales assistants and sales ability.• Coach and mentor the store teams to enhance customer service levels through brand/product knowledge and overall Retail understanding.• Conducting performance management and appraisals for subordinates.• Preparing monthly reports for the Head of Operations.• Reporting all maintenance issues of store immediately to the Retail Management team.• Achieving sales targets and budgeted objectives as per agreed KPI’s• Control of costs in line with budget & maintain correct administrative and operational policies.• Level of Competency, capabilities & motivation demonstrated by the staff.• Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)• Provide feedback to the Area Manager and Operations Manager with regards to employees and products Show less

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  E& UAE

  Sept 2023 - now

  Franchise Operations Manager

  * Propose new locations for new outlets along with market & location studies* Division of approved yearly development plan to monthly/quarterly plans for smooth, complete & success operation* P&L analysis for proposed running Etisalat outlets to be transferred to GoTalk Franchise.* Ensure commercial preparation for the new outlet before the opening and during first 6 months of operation.* Arrange audit & inventory for all outlets and lead the investigation if any differences occur.* Effectively manage & control outlets expenses (outlet expenses, shortage, petty cash, etc...).* Ensure proper mapping for staff, supervisors & managers for new/existing outlets according to the business requirements, available tools & possibilities.* Coordinate among Etisalat Partner & Franchise back team [HR, Accounts] on staff movement.* Propose action plan for first 6 months of operations with Shop Manager for new outlets (e.g. staff training, selling products, stock & staff requirements, etc...) through specific KPIs.* Ensure training & coaching related to products & Performances will be continuously performed on daily & weekly basis on shop floor & in the beginning of each shift.* Arrange & follow up with Development Team for staff training on new product before/within the lunching period.* Recruit & interview Franchise Team: "CSR, DM, SM and Act as a coordinator between outlets and back-office for smooth execution of activities in the best & fastest way.* Being a bridge between Etisalat Partner & Franchise Management which improves and develop Franchises Projects. Show less