Shivam Mishra

Experience

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  AKM Construction

  Jul 2006 - Aug 2007

  Project In-charge ( L&T 765 KV Sub Station Extension)

  1 Liaison with MPSEB, Power Grid, Housing Board to allocation new work (Civil & Electrical)2. Tendering of projects3. Project Management of 765 kV Substation (Power Grid Satna) & Transmission line (Satna to Gwalior) civil & electrical work.4. Liaison with former to construct towers with help of Power grid officers, follow up for timely payment of compensation to former.5. Management of Labor (Skilled & unskilled) from out location (West Bengal & Bihar), electrical substation & transmission work skilled manpower, workman compensation formality.6. Heavy machinery arrangement through petty contractor.7. Site supervision with Client, timely meeting deadlines with QA QC, 8. Material management in site and properly consumption update to client9. Bill submission and follow ups till clearance and processing for retention amount. Show less

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  Reliance Communications

  Feb 2007 - Jan 2015

  Regional Operation in-charge (Fixed Access Network) Kanpur Area UP East, Specialties: 1. FA (Wire-line/Enterprise) Network O&M & Project 2. Network Media -- ( TDM(DLC)/ MEN(Cisco/Huwaei)/ Wireless(LMDS/UBR/WIMAX), 2. Services Delivery of Enterprise & Retail services -- DIA /LL /MPLS VPN /VPN /PRI/BR I/BIA /Centrex /POTS3. Services Assurance of Enterprise and Retail services solutions ,4. Customer Relationship Management, 5. Government (ROW) Liasoning,--SEB Power Establishment & building permission,road cutting permission and other many liasion with authorized body 6. Team Management & Motivation & Product training7. Vendor Management 8. Material Management Show less Worked as a CSAM for Enterprise/Retail Segment Data/Voice customers in Maharashtra & UP locations.1. List out to all customers mapped for Service Assurance in both category.2. Team appointment for Retail/Enterprise assurance desk.3. Timely training of Team for Tools of Service Assurance (Clarity,Clarify,Putty,ICare, Portals for daily Data MIS- FT,Termination request,Move/Add/Change/Location,Retention tools)4. Daily MIS preparation of FTs of retail customers with Fault category/Termination request/MACD request.5. Shared with Network team for Closure in SLA/Coordination with Field engineers for early/proper resolution to avoid Repeat Fault,6. assurance desk calling feedback on termination request for retention and assigned to Network team to provide permanent solution, 7.Customer visit on retention request to retain.8. Coordination with Sales/Revenue Assurance team to clear dispute to retain customer.9. Participate in scheduled conference Call on performance parameter Fault rate/SLA closure/Retention/Tech Check of corporate customers/Visit feedback on Enterprise Customers/Upload of Tech check Report in portal/Tech check rating given by customers10. Monthly review of Enterprise Customer on repeated FT reason and presentation of performance to Integrated customer operation Head/Business Head.11. Meeting with Network O&M team on repeated FT network issues to stabilize services of customer, Utility issues on BTS/Frequent Fibre cut issue/Frequent last Mile Copper issues/Frequent cpe failure logically/Physically at customer location/Checking of Earthing status at customer location to reduce CPE FT.12. Network media Wireline to Wireless/Wireless to Wireline, Radio Frequency change/High capacity Radio Device installation in distance issue/replacement in case of esting network route failure. Show less Worked as a Customer Service Delivery Executive for Retail and Enterprise segment (Data, voice) Solution, 1. Support to Sales Team for Product technical specification, 2. Customer Presentation of Solution (Working, Service Support, Billing).3. Coordination with Network Service Delivery team for Demo of Services to customer.4. Customer location feasibility check in network portal. 5.Customer Order Form and supporting document Checking and Validation of Rate plan Code,type of Service required,Billing type and business type. 6.Telecalling to customer by order entry Team for order confirmation and SLA for delivery7. Customer location Network readiness follow up with Network construction team.8. Network inventory Management, MDN provisioning in ENIMS for Voice customer and User ID pre and post activation for Broadband customers according to business type LBA & Direct buisness. 9. Order Entry in Selectica Portal for Service Order no. generation of Customers10. Customer Application Form Hard copy store management,CAF hard copy scanning by Vendor and updation of CAF image in reliance internal portal for TRAI Audit. 11. Order provisioning in Clarity (Network provisioning tool) with regular follow up with different -different function of Network Circle and HQ team, FA Construction,FA Deploy,SOMG,Clarity OPS, ILT Switch,NHQ Switch,CMP FA O&M team.12. Customer Network Infra readiness confirmation before order delivery,office readiness, AC/DC Power,network device availability Switch ,Router,Modem,Internal Wiring, Laptop/PC with LAN Card.13. According to appointment of customer, FA O&M Team deployment for service delivery14. Coordination between customer and Network engineer for Successfully delivery of services.15. Acceptance signing after testing by customer and Service Order task closure in clarity16. follow up with Network Team for SO closure End to End and Customer Premises Equipment Integration Task in clarity to start billing of services to customer. Show less

  • CMP Head ( FA Network)

    Jan 2010 - Jan 2015

  • Service Delivery Manager

    Sept 2007 - Aug 2010

  • Service Delivery Executive

    Feb 2007 - Sept 2007
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  Ericsson

  Jan 2015 - Oct 2017

  Zonal Technical Manager( Telecom Network)
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  Jio

  Nov 2017 - Dec 2018

  Maintenance Manager

  leading Project and Operation of Reliance Jio Mobile Network, Fibre, Towers, BTS, FTTH, Transport and Data Network field operation

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  Indus Towers Limited

  Jan 2019 - Jul 2019

  Performance Improvement Specialist

  working on technical front to explore process to improvise telecom infra one step ahead services to telecom client, major focus to train people in techno commercial , deliver beyond customer expectation

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  GTL Limited

  Jul 2019 - Feb 2022

  Circle Operation Manager

  Leading Tower Infra Provider Business of 18 crore Monthly revenue of UP Circle with clients Jio, BSNL, AIrtel, Vodafone Idea Ltd.

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  STRABAG

  Feb 2022 - now

  Senior Manager - Business Vertical ( Smart City/Toll Solution)

  Leading Northen Region Business Operation of (Smart City & Fastag Toll Services) segment..