Vigneswaran Kateekis

Experience

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  Westports Malaysia

  Apr 2004 - Feb 2007

  System Support Specialist

  Job DescriptionTo ensure problem solved on Networking system, wireless system & device, on application (Cosmos, AS400, Edi, OT Roaster system, Crane Software and Startag System), Lease Line networking, Client Access, Teklogix device & configuration and any system that are working in order. Hardware troubleshooting and maintenance (Desktop & Notebooks). Experienced in Windows NT server and 2003 server.Networking• Implementation of wireless network, and security configurations.• Implement and administer Security setting for Win 98, ME, NT, 2000 XP and Vista. • Configuration of router, switch, storage device, network printing and all related network peripherals.Hardware• Assemble, repair and troubleshoot for all Desktop hardware. • Well versed with I/O devices configurations and conflicts • Experienced in driver, firmware and related conflicts.• Able to analyse requirements and create substantial specifications.• Familiar with Intel and Microsoft based systemsSystems• Support, troubleshoot and recovery of windows based systems• Well versed with backup and storage procedures• Implementation of security solutions such as antivirus and firewalls.• Experienced with Norton antivirus 2000, 2005 and Norton System works.System Administrator• Provide internal configuration, troubleshooting and coordination for system reparation.• System administration and configuration.• Networking of cable installation, network setup and configure networking.• Provide LAN, WAN and TCP/IP.• Troubleshoot computer systems and related equipment.• Provide technical support to all users level and ensure daily system operation operate smoothly.• System and server back-up.• Weekly new software and current software update.• Daily check up on network system and computer system to optimize performance. Show less

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  Privasia Sdn Bhd

  Mar 2007 - Aug 2017

  Delivery Management • Service Desk, Application Support, Career Development and Staff Appraisals• Ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded• Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed• Build and maintain client relationships both internally and externally• Attend client service review meetings covering performance, service improvements, quality and process• Implement and facilitate workshops and training courses with reference to service delivery• Management of an IT Service Delivery team of 35 and responsibility for career development and appraisals• Definition of Service Level Agreements (SLA’s) related to contracted services• To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery• To provide reports to an agreed schedule/request including capacity management and service desk performance reports• Attend service review meetings; areas covered will include performance reports, service improvements, quality and processes Show less Job DescriptionThe IT Operations Manager is responsible for ensuring a highly reliable and available enterprise applications & server environment. This position is responsible for managing daily IT operational activities including technical staff, enterprise applications, servers, storage, databases and backups across the enterprise. This role requires a strong Technical Manager with Enterprise Technical experience in order to communicate, motivate, and collaborate with various technical managers and project leaders in different business areas. Job Responsibility• Assists the Head of Department in day-to-day operational oversight of location operations including routing/scheduling, DOT & state compliance.• Maintain network and server operations• Maintain and administer database of scheduling software.• Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations.• Develops manpower requirements for Dispatchers, Operators, and assists with evaluating trip patterns for run structure revisions.• Completes necessary daily and/or weekly reports for company and customer.• Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations related functions. Show less Job DescriptionTo ensure problem solved on PC Desktop and Notebook, Networking system, wireless system & device.Job Responsibility• On application (Cosmos, IBM Server AS400, Edi, OT Roaster system, Crane Software and Startag System), Lease Line networking, Client Access, Teklogixs device & configuration.• Handling, maintaining & troubleshooting most important software in shipping line, SHIPS Application (Vessel Planning) & SPACE Application (Yard Planning) Maintain & troubleshoot web application such as HRIS, Berth Planning, Net Phantom, e-Submit, NGCSS, Westport Smart Card System, SCSS, Westranet, e-Groupware, GOMS, Marshalling report system, Gate barrier system and any system that are working in order.• PC Troubleshooting (Remote support using VNC, PC anywhere, Remote Desktop) Networking product support (LAN Connection, Modem) Internet Support (Website allow/Blocking, settings of proxy in IE)NAV support (Update patch, Clearing viruses, health check)Update Patch windows and office patch for end user, Software installation and un-installation.• Printer driver installation and configuration, Email troubleshooting (Account adding/removing,add quota & Enable account)AS400 Administration (create user profile, account enable, clear reply message, EDI, AS400 printers ID, Change password hourly health check) Show less

  • Service Delivery Manager

    Jan 2015 - Aug 2017

  • IT Operation Manager

    Feb 2010 - Dec 2014

  • IT Executive

    Mar 2007 - Jan 2010
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  Aries Telecoms (M) Berhad

  Dec 2017 - Mar 2018

  Manager: Network Operation Centre (NOC)

  Job Responsibility• Supervise 24x7 Network Operation Center’s (NOC) shift operations and personnel.• Assign and manage the work load of shift personnel, as well as escalate resource constraints to Management.• Oversee day to day NOC operations, escalations, ticketing and communications with all customers.• Further develop process and procedures within the NOC.• Update and maintain documentation associated with processes and procedures.• Continuously improve and develop systems to proactively monitor the infrastructure we manage;• Generate key reports for Management including but not limited to: system availability, service level agreements, ticket resolution and customer issues• Subject to call 24 hours, 7 days a week.• Responsible for managing outages, SLA, uptime, service availability, root cause analysis Show less

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  Hitachi Sunway Data Centre Services

  Apr 2018 - Nov 2021

  Project & Service Delivery Manager

  Project Management• Plan project progress (define sub goal, milestone and tasks, time and resource planning)• Pan personnel utilization (determine, responsibilities, personnel planning)• Cooperate in the development of the marketing strategy for the project• Manage project personnel responsible for implementation of the project task• Document project progress (project file, project log, project presentation)• Present and document interim result cooperate with management, customers and steering committees and carry reviews.• Hand over project results, draw up final project report• Analyze and process the project experiences Service Delivery Management• Serve as the Customer point of contact for the delivery of all in-scope services ensuring performance goals are met, and manages various Account Operations on IT Outsourcing Project, Data Centre Services, Manage Services and Service Desk• Builds and sustains effective communication with all stakeholders in the company towards the goal of maximum client satisfaction• Sets goals and objectives for team/individual in line with organization and company directions• Plans capacity for hardware, software and resources and drives delivery excellent for manage services coordinates team resources, resolve conflicts, manages performance and ensure propositions and plan successfully reflect contract parameters, policy and capability• Ensure SLA’s are archived and client expectation are met• To build services relationship with clients• Attend client service review meetings, area covered will include performance reports, customer service improvements, quality and processes• Informs customers and service desk service on maintenance windows, coordinated scheduling and resolves conflicts Show less

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  NTT DATA Serv Malaysia

  Nov 2021 - now

  Field Tech Senior Manager

  • Manage Technical Support Team- Lead a team of technical support specialists, provide support, supervise staff, provide direction and mentorship in tech support and service delivery.• Implement Best Practices- Research and implement best practices in IT support and ensure policies and procedures are followed.• Facilitate Meetings- By managing and facilitating meetings, ensure that teams are improving performance, service, and product quality.• Review Contractual Metrices- To ensure that contractual metrices like SLs and KPIs are met, Service delivery managers review IT contractual service catalogs to ensure that services are delivered in line with contract.• Ensure Teams Are Trained- Ensure that team members are familiar with IT service delivery processes and best practices.• Assists in escalation management of issues raised in the field.• Monitors and controls team performance against service levels and KPIs.• Building, managing, and motivating team• Ensuring contractual SLA adherence• Working closely with the client manager to decide the needs of the project and plan work• Building relationships with stakeholders and senior managers• Coaching team members so that they can learn and improve• Managing budgets Show less