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Saheed Lawal

Saheed Lawal

Customer Service Executive

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location of Saheed LawalNigeria

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  • Timeline

  • About me

    Customer Success Manager

  • Education

    • Ladoke Akintola University of Technology

      2005 - 2010
      Bachelor of Technology (B.Tech.) Agricultural Engineering second class

  • Experience

    • Airtel Nigeria

      Nov 2013 - Feb 2015
      Customer Service Executive

      - Handle and resolve customers’ complaints, requests, and enquiries.- Provide customers with adequate and appropriate information on Airtel products and services.- Resolve and escalate High Net-Worth Customers (priority), Airtel Channel Partners and Retailers issues.- Provisioning and deactivating of services on customers’ lines on request with the use of appropriate system applications.

    • Jumia Travel

      Feb 2015 - Dec 2019

      - Respond to customers’ questions in a timely manner via phone call, email and chat e.t.c, for hotels reservations and flights booking.- Identify customers’ problems and proffer appropriate solutions.- Assist customers with information as regards company’s services.- Assist customers with most appropriate information as regards hotel reservation on request.- Attending to escalated complaints from customers and putting forward other complaints to appropriate departments for resolution. Show less

      • Customer Service Supervisor

        Jul 2018 - Dec 2019

      • Customer Service and Sales Specialist / Travel Advisor

        Feb 2015 - Jul 2018

    • Jumia Nigeria

      Dec 2019 - Aug 2024
      Customer Service Team Lead

    • Lifestores Healthcare

      Jun 2024 - now
      Customer Success Manager

  • Licenses & Certifications