Savanthi Samarasekera

Experience

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  Starbucks

  May 2005 - Jun 2012

  Coffee Master - Supervisor - Retail Management Trainee

   Liaising with management and the customer service team  Attending to internal & external customer care issues and meetings Maintaining an external customer feedback file to ensure high quality and on time delivery of service Organising store events under direct orders from District and Regional managers Preparing reports for weekly and monthly management meetings gathering sales data Ordering and managing stock Helping to install new methods introduced by the company Supervising and managing cash handling Sharing coffee knowledge and recommendations to customers and store partners Show less

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  Kunduppakanda Tea Factory

  Jul 2014 - Feb 2015

  HR Officer

  • Developing and improving existing HR practices• Providing advice and guidance including training to line managers• Updating, maintaining and auditing of personal data for all the employees• Organising training and development workshops for new and existing staff• Developing and administering HR strategies to improve working environments• Encouraging diversity and promoting equal opportunities in the workplace

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  Global System Solutions International Pvt. Ltd.

  Feb 2015 - Jul 2017

  Training and Development

  • Liaising with over 15 companies including Nestle, Lavazza, P&G and Coca Cola in order to identify project requirements and bringing together necessary resources to deliver on client objectives• Performed periodic Training Needs analysis in order to identify employee training gaps• Ensuring project specific training is carried out on time • Preparing training material and circulating within all centres whilst conducting training evaluations• Conducting Soft skills training within organisation to ensure team Lead development• Ensuring that customer requirements are met in a timely and efficient manner• Giving continuous accurate and relevant feedback Show less

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  Metropolitan College

  Apr 2016 - Oct 2017

  Lecturer

  • Developing teaching material and conducting lectures in Academic & Employability skills, Study skills, Customer Relations Management, Strategic Management, Training & Development• Maintaining student records and portfolios• Assessing students’ work and progress, setting and marking exams and assessments• Attending meetings and liaising with management

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  Metropolitan College

  Jan 2018 - Feb 2022

  Academic Planning Manager

  • Developing teaching material, conducting lectures for Diploma, Higher Diploma and Undergraduate level students• Internal moderation of OTHM (Ofqual regulated) assignments• Maintaining student records and coordinating with lecturers and students• Invigilating examinations and paper marking• Preparing Syllabuses for courses including Teacher Training, Business studies and Psychology

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  Chester College of Higher Education CCHE

  Feb 2022 - now

  Head of Academics