Olivier Claude

Experience

• 

  Spirent Communications

  Mar 2021 - now

  Senior Technical Project Manager

  Adding the delivery management component to the PM role:• Manage service delivery team resources to meet obligations and metrics across a full-range of required functions, including service request, change control, delivery and reporting.• Manage resource allocation and staffing requirements, which includes training, mentorship, performance reviews, rewards and recognition.• Focus resources on critical customer requirements while containing costs, protecting margin and achieving optimal results.• Drive effective and efficient communication between teams, both internally and with customers, using a variety of tools and channels.• Build and maintain positive work relationships with managers and employees to guarantee seamless delivery of services.• Develop project plans and schedules for multiple concurrent delivery efforts with high confidence in quality and delivery dates.• Proactively manage risk by identifying and owning all new problems, unblocking issues, tracking and resolving cross-team dependencies, and escalating as needed to mitigate issues.• Deliver continuous, informed and transparent status updates organization-wide to ensure all stakeholders, including leadership teams, are aware of ongoing projects and their status.Key achievement: leading a 15 people multi-cultural worldwide team. Show less