Grant Guffogg

Experience

• 

  Woolworths

  Apr 2000 - Jul 2006

  Team Leader

  Ran the night teams and also Sundays. Was responsible for customer service during all other trading hours.

• 

  Celebrations Group

  Aug 2006 - Jan 2009

  Area Manager

  I was responsible for all KPI's in the relevant Areas that I ran. These KPI's ranged from Sales and payroll to all controllable costs.I had a store portfolio of up to 23 stores at any one time and was also was a key part of our seasonal business arm Calendar Factory which led to a 23 store pop up over the Christmas period stretching across the UK in 2007 & 2008.

• 

  Mothercare

  Feb 2009 - Jun 2018

  Responsible for the rollout and development of International Digital solutions focusing predominantly on Websites, Marketplaces and in-store ordering platforms.On a day to day basis I manage the 3rd Party development team having led the supplier selection process. I also deal with senior business personnel to drive innovation and strategy for the International side of the business.My role has responsibilities such as the following:- Budget control- Team line management- Strategy definition- SLA management and reporting- Roadmap life cycles - Trading support (both offline and online)- Documentation and defining operational processes Show less I work within the E-commerce department with strong ties to the retail arm of the business.I am responsible for the operational processes involving all in store direct business on a day to day basis. Alongside this I work on key strategic projects involving pricing online, customer satisfaction and content upload processes.This role involves working cross departmentally across the business within BMR, IT, Retail, Customer Services and International. Having a strong network of contacts is key within this role. Show less

  • International Digital Business Manager

    Dec 2017 - Jun 2018

  • International Digital Programme Manager

    Oct 2016 - Nov 2017

  • International Digital Product Development Manager

    Jul 2013 - Oct 2016

  • Multichannel Project Manager

    Jan 2012 - Jul 2013

  • Project Manager for the UK Managing Director

    Aug 2011 - Jan 2012

  • Store Manager

    Feb 2009 - Jul 2011
• 

  The LEGO Group

  Jun 2018 - now

  Senior Product Manager

  Working within LEGO Retail on the Retail Development leadership team I represent the business on our in-store omnichannel aspirations. Responsibilities include:- Payments Roadmap/Experience- In Store Digital Platform choices- Tablet and MPoS capabilities- In-store Omnichannel Retail Innovation

• 

  Bella & Duke

  Jul 2024 - now

  Senior Product Manager - Loyalty & Retention