Brian McCann

Experience

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  Bertucci's Brick Oven Ristorante

  Oct 2000 - Oct 2007

  Shift Manager / Bartender / Corporate Trainer

  Certified trainer for new employeesSupervised shifts; handled cash in and cash out of employees, dealt with customer plaintsIncreased customer service score Conducted training seminars to new associates with the use of manuals and 'hands-on' visuals.

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  St. Joseph's University, Admissions Office

  Sept 2001 - May 2005

  Student Coordinator

  Trained, supervised and managed the Bronstein Hall work-study-pool on an ongoing basisAssisted in the implementation off Admissions related projects that serve to meet professional and administrative goals.

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  Lehigh Valley Dairy Farms

  Aug 2004 - Jul 2007

  Sales Representative / Market Representative

  Served as professional liaison to store and dairy managers throughout numerous supermarket chains and independent stores within the Tri-State areaMonitored store inventories to ensure product rotationInvestigated sales analysis for credit and addressed issues on items that were returnedSupplied and tracked authorized items which the store was not carryingSecured promotional space within each storeConducted administrative duties and developed periodic sales programsAssisted in the development of researched marketing trends to sustain customer satisfactionWorked with Wal-Mart specific programs such as Retail Link and set up a System Replenishment Ordering System (SRO) within active accountsAttended local festivals and events as L.V. Chughead (Mascot). Show less

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  GSK

  Aug 2007 - Sept 2008

  Retail Sales Representative
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  Philadelphia Inquirer

  Sept 2008 - Oct 2011

  Consumer Outside Sales Manager

  The Philadelphia Inquirer, Daily News, Sports Week, philly.com, The OnionSupervises The Onion newspaper which was brought to the Philadelphia market in March of 2011.Supervises bulk accounts including local assisted living facilities, hospitals, hotels, etc.Serves as liaison to 15 vending companies throughout numerous establishments within the Tri-State areaAssists in the development of research marketing trends to sustain customer satisfactionAssists in the implementation of retention related projects that serve to meet professional and administrative goalsOversees the production of Kiosk operations, Door to Door Sales, Single Copy Sales Marketing & Street Corner Sales.Manages 7 employees within the Circulation DepartmentMaintains business relationships with clientele and managers through numerous Sporting Good, Home Good and Supermarket chains in the Tri-State area along with major exposHandles escalated customer complaints through to a viable solutionRevamps vendor contracts through the introduction of a Retention Bonus and a cost-effective payroll structurePromoted The Inquirer and Daily News in Clearwater for Phillies Spring TrainingManage three separate budgets with a grand total exceeding 1 million dollarsAssists in the planning and execution of the annual Newspapers In Education Golf Outing which raises over eight-five thousand dollars annually.Assists in the planning and execution of Newspapers In Education teacher seminars. Show less

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  Rivers Casino Philadelphia

  Sept 2010 - Apr 2017

  Private Event Manager (SH Casino Event Center)

  Private Event Manager (9/2016 - 4/2017)• Responsible for the planning and execution of events in the Sugar House Casino Event Center and the Private Dining Room.• On site manager during all events who oversees venue set-up, facility needs, staff management and quality control of food. • Interact with the department managers of Sugar House Casino to make sure everyone is properly informed of event specifics.• Manage banquet staffing and scheduling.• Effectively use Reserve software in order to keep BEO information organized and accurate.Casino Personnel Administrator (7/2012 - 8/2016)• Responsible for the management of all weekly scheduling operations for 700 casino operations employees.• Implemented scheduling software program for 12 departments encompassing 900 employees.• Responsible for managing all casino operations office duties along with the development and implementation of payroll policies for 700+ employees to ensure that the company is in compliance with all state and federal regulations.• Successfully created, reviewed and distributed various payroll reports to support financial projections, audits, HR reviews and compliance issues without adding staff.• Conduct training for all employees, supervisors and managers on processes related to the scheduling system, payroll and state mandated training programs.• Accomplished results driven manager with the ability to successfully motivate a highly diverse staff, utilizing influence and persuasion.• Import schedules and developed Floor Plans in order to make the daily scheduling easier for the management staff.• Liaison between Table Games, Poker, Purchasing, Human Resources, Finance, Wardrobe, Surveillance and Payroll departments.• Familiar with all federal guidelines for FMLA and other leave of absence mandates and ensure compliance with these programs.• Trained the administrative staff for two additional properties opened by our corporate team. Show less

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  Pennsauken Country Club (Marco's)

  Mar 2015 - Oct 2018

  Private Event Manager

  • Liaise between customers and upper management to effectively address and prioritize customer feedback, ensuring optimal client satisfaction.• Supervise venue set-up, manage facility requirements, oversee staff coordination, ensure food quality control, and manage cash flow.• Successfully resolved intricate organizational challenges across multiple teams within tight deadlines to meet and exceed customer expectations.

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  Deloitte

  Nov 2017 - Apr 2019

  Senior One Team Workflow Coordinator

  • Enhanced the Inner-Office catering experience at Deloitte's Philadelphia Office by elevating standards, onboarding new cost-effective vendors, exploring innovative startups, and elevating catering offerings.• Implemented new Catering Forms for the One Team Department, fostering client accountability and reducing costs.• Efficiently oversee daily catering operations, handling 100+ events and maintaining an average monthly catering sales of $35,000.• Act as the Philadelphia One Team Super-User for the introduction of EMS, the National Conference Space scheduling system.• Manage reservations for Private Workspaces, Open Workstations, and Conference Spaces.• Oversee reservation logistics amidst ongoing construction and remodeling of the Philadelphia Office Space.• Serve as Magnet and EMS Super-User for the Philadelphia Office.• Supervise the Philadelphia One Team E-Mail box. Show less

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  Brûlée Catering by Chef Jean-Marie Lacroix

  Apr 2019 - Dec 2019

  Catering Account Manager

  • Convene & PHMC Account Manager for Brûlée Catering. Handled all daytime and small evening events for 3 Convene locations in the Philadelphia market in addition to the PHMC Offices located in Center City Philadelphia.

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  RedRock Software

  Dec 2019 - now

  Customer Experience Strategist

  Customer Experience Strategist (January '25 - Present)• As the Customer Experience Strategist, my primary goal is to enhance how customers engage with RedRock Software at every touchpoint, ensuring they have positive, seamless, and memorable experiences throughout their entire journey with us.Implementation Specialist (December '19 - January '25)• As a Implementation Specialist, I oversaw the onsite implementation and training services for both new and existing customers. My responsibilities included crafting training materials, facilitating sessions with clients, establishing training schedules and classroom agendas, and creating interactive training videos and user guides.• Tasked with researching, maintaining, and designing RedRock's LMS Training module using RISE.• Supporting Project Managers in implementing new customers by conducting weekly calls, reviewing customer data, and transferring the information onto system upload templates.• Collaborated with developers and the engineering team to address system issues and enhancements, leading to testing within our QA system. • Enhanced efficiency in testing new releases by developing a Test Script to promptly identify and address issues or bugs.• Served as a valuable resource to our customers by providing support and assistance via phone calls, emails, and Zendesk tickets. Show less