Jessica Brown

Experience

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  Fulton Gardens Co

  Apr 2016 - Mar 2021

  Leasing Consultant

  Provided exceptional customer service to shoppers, resulting in a 98% customer satisfaction rating and exceeding monthly sales targets by 15%Showed vacant apartments to prospective residents, contributing to a successful lease- up in 2018. Processed sales transactions quickly and accurately, utilizing point-of-sale systems and cash handling procedures to ensure a seamless checkout experienceResolved customer complaints and concerns with tact and diplomacy, resulting in positive feedback and repeat businessMaintained a clean and organized store environment, ensuring that properties in perfect condition, including office, models, clubrooms, and market-ready units.Developed a deep knowledge of the store's products, policies, and promotions, providing accurate and helpful information to customers and colleagues alike Show less

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  Carvana

  Apr 2021 - Aug 2023

  Lead

  Provided exceptional customer service to customers in a fast-paced retail environment, exceeding monthly sales targets by 10% on averageAssisted customers with product selection, provided product knowledge, and processed transactions using point-of-sale systems and cash handling proceduresResolved customer complaints and inquiries, ensuring customer satisfaction and retentionManaged inventory levels, replenishing stock and organizing displays to maintain a clean and inviting shopping environmentCollaborated with team members to achieve common sales goals, contributing to a positive and productive team cultureMaintained up-to-date knowledge of products, promotions, and policies to provide accurate and helpful information to customers Show less