Nikki Golden

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Greater Boston

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Timeline
About me
Director of Front Office at Doubletree Boston Cambridge
Education
- Saint Michael's College
  2016 - 2017
  Bachelor of Science - BS Business and Psychology
  Activities and Societies: Won a soccer scholarship to a D2 school and played on the team for one year.
- Southern New Hampshire University
  2017 - 2019
  Bachelor of Science - BS Hospitality Business GPA 3.56
  Activities and Societies: Eta Sigma Delta - Co-President Representing SNHU in the Smith Travel Research (STR) Student Market Analysis Competition in NYC in fall 2019
- Campbell High School
  2012 - 2016
  High School Diploma 3.3
  Activities and Societies: Played varsity soccer for 4 years Played varsity basketball for 2 years Ran track and field for 1 year
Experience
- DoubleTree Suites by Hilton Boston - Cambridge
  Jun 2015 - Nov 2019
  • Manage all aspects of guest experience at front desk, including check-in, check-out, taking reservations, and highlighting local points of interest• Utilized effective communication skills, positive attitude, in a fast-paced environment to deliver outstanding customer service• Demonstrated effective multitasking skills by completing Guest Service training while continuing to serve in Food and Beverage
  - Front Desk Agent
    Jun 2018 - Nov 2019
  - Food and Beverage Specialist
    Jun 2015 - Jun 2018
- MICHAEL TIMOTHY'S DINING GROUP, INC.
  Nov 2019 - Oct 2020
  Food and Beverage Specialist
- 110 Grill
  Oct 2020 - Mar 2021
  Food Server
- Hampton Inn & Homewood Suites by Hilton
  Mar 2021 - Jul 2021
  Guest Service Agent
- Hampton Inn and Homewood Suites by Hilton at the Boston Seaport
  Jul 2021 - Mar 2022
  Rooms Supervisor
- DoubleTree Suites by Hilton Boston - Cambridge
  Mar 2022 - now
  - Director of Front Office
    Mar 2025 - now
  - Front Office Manager
    Jan 2024 - Mar 2025
  - Senior Events Manager
    Jan 2023 - Jan 2024
  - Assistant Front Office Manager
    Mar 2022 - Jan 2023
Licenses & Certifications
- Bartender
  Boston Bartenders School
  Jun 2017
- Tips Certification
  TIPS
  Mar 2024
- ServSafe Food Handler
  Southern New Hampshire University
  Dec 2017
Honors & Awards
- Awarded to Nikki Golden
  Employee of the Month Hilton Jul 2017 Recognized for outstanding service in the Food and Beverage Department.
Volunteer Experience
- Assistant Soccer Coach
  Issued by LITCHFIELD YOUTH SOCCER ASSOCIATION on Sept 2018
  Associated with Nikki Golden
- Volunteer
  Issued by Southern New Hampshire University on Apr 2019
  Associated with Nikki Golden
- Event Organizer
  Issued by Pantene Beautiful Lengths on Sept 2015
  Associated with Nikki Golden