Candace Thompson

Experience

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  Bisk Education

  Jul 2011 - Jul 2012

  Enrollment Advisor- MBA/MSIT

  Contacted over 150 leads per day, screening potential students for the Florida Institute of Technology online graduate programs. Consulted with customers, build rapport, make sales, and earn referrals. I assisted each one of my customers with the application, registration, orientation modules, and financial aid process.Before the end of each enrollment process, I would help the sales managers clean up the enrollment lists and ensure retention by contacting all un-enrolled students, reminding them of deadlines, and helping them complete final steps for orientation- Consistently stayed in the top 5% of the sales floor on daily Key Performance Indicator reports- Met and/or exceeded sales goal and referral goal each enrollment term- Maintained a 96% Customer Approval rating Show less

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  Mitt Romney Campaign and Victory Office

  Sept 2012 - Nov 2012

  Volunteer Coordinator

  Our office in Iredell County, NC focused on increasing conservative awareness of issues and voter turnout for the 2012 election. We saw great success as 100% of elected candidates in Iredell County were conservatives endorsed by NC Victory. Conservative voter turnout saw a large increase in 2012 from 2008!As a Volunteer Coordinator, I recruited and trained volunteers to do phone calls and knock doors, encouraging our neighbors to vote. I maintained the volunteer database, ensuring that contact information was up to date, and scheduling shifts. I also worked as an office greeter, meeting with people in the community, answering questions about the candidates and voter registration process, and handing out important campaign materials.I also worked alongside my volunteers and fellow interns by personally making phone calls and knocking on doors. Our staff of interns ensured that the office met or exceeded our daily quotas. Throughout the election, I made over 15,000 phone calls to conservatives in NC, OH, and NV and knocked on over 250 doors in Mooresville, NC. Show less

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  Roger O'Connell State Farm

  Mar 2013 - Jul 2013

  Accounts Representative

  Licensed Insurance Professional and Risk Advisor specializing in Auto and Homeowners insurance.Utilized active and passive sales techniques to sell insurance and financial solutions. Met with customers to answer questions and explain policies, as well as advise them on the products best suited to help them. Ensured that customers were aware of what their policy covered, and felt that it was sufficient to protect their family and personal interests. I made it a priority to keep in contact with my customers to ensure retention, gain referrals, and provide provide responsive customer service, solving issues quickly and efficiently.Attended multiple training "boot camps" to increase my product knowledge and receive in depth sales and marketing training. Show less

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  Hilbish Ford

  Aug 2013 - now

  Manage a 7 person internet team that handles inbound internet and phone leads, owner and loyalty marketing, accessories sales, and marketing campaigns.* Track each of my team members goals, monthly and year over year. Meet twice a month for goal setting and tracking reports for each team member* Assist sales managers with customer sales process and desking deals, including write-ups, appraisals, and customer turn overs (TOs)* Run weekly "Save-A-Deals" and reach out to unsold customers for a phone or e-mail turnover* Manage all dealership inventory including vehicle pictures and videos on all lead provider websites* Run weekly specials campaigns on the lot, on the dealership website, and on social media pages. Create all advertising content for each campaign including sales flyers, social media promotions, and e-mail blast templates* Manage dealerships local SEO, including link building and citations* Communicate with vendors weekly regarding PPC, Search, Ad Words, Advertising Campaigns, Analytics, and Website functionality* Optimize website, social media pages, and Google My Business on at least a weekly basis* Monitor VDPs daily, changing pricing or information as needed to increase visibility and clicks Show less * Manage 7 person BDC and Internet team in local Ford dealership* First point of contact for all internet leads. Provide custom and competitive pricing for vehicles based on dealer floor plans and zip code targeting. * Manage dealership sales campaigns including newsletter, targeted e-mail campaigns, phone blasts, website promotions, banners, and landing pages and social media marketing* Manage dealership inventory including taking photos, videos, and descriptions on websites* Assist sales managers with desking deals, retaining front and back end gross, appraising trades, and counseling with customers.- Monthly internet sales average increased 275% from 2014 to August 2018- Year internet sales increased 238% from 2014 to 2017- 2018 on track for 116 units over 2017 equaling a $285,000 increase in gross profit- 2018 monthly sales average up 9.75 units from 2017 Show less Work as receptionist at local Ford dealership in Kannapolis, NC. Operate the switchboard, monitoring incoming calls and taking messages. Greet customers and handle all complaints quickly and efficiently. Answer questions and assist customers on basic vehicle, insurance, and title questions.Assist the sales team with day to day activities and customer contact programs. Coordinate weekly e-mail and direct mail campaigns for the service, sales, and finance department. Assist with monthly events (such as Ride and Drive) and promotions or contests, ensuring customer interaction and involvement. Show less

  • New/PreOwned Sales Manager

    Jun 2020 - now

  • Internet Manager & Digital Advertisor

    Jan 2019 - now

  • Internet and BDC Manager

    Jan 2015 - Jan 2019

  • Customer Service/ Receptionist

    Aug 2013 - Apr 2015