Branko Novakovic

Experience

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  Vip mobile d.o.o.

  Oct 2016 - Jun 2017

  VIP

  Daily communication with potential and existing users with a special focus on presenting, promoting andselling / using products and services. Communication with different sectors within the company, mostoften in the form of correspondence via e-mail. Realizing your sales goals at a specific time interval.Providing technical support to users and solving different specific situations.

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  Total Petrol

  Jul 2017 - Jan 2020

  Help Desk Support

  Execution of system administration, monitoring, customization and maintenance of IT services andinfrastructure based on Microsoft technologiesCommunicating with clients in order to resolve incidents and requests, remote access or fieldinterventionManaging user ticketing and solving them in the shortest time, according to the prescribed proceduresand internal instructions, independently solve the basic problems in the work of the user, apply thesolution to eliminate deficiencies in the work of the Information and Communication System. Show less

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  Lingo Turtle

  Mar 2021 - now

  Help Desk Technician

  Job description:- Providing support to users in working with computers,- Installation, setup and optimization of computer equipment and network,- Maintenance of office equipment and computers,- Daily communication with employees, as well as communication with other sectors

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  Raiffeisen banka a.d. Beograd

  Jan 2022 - now

  Help Desk Technician