Travis S Luther

Experience

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  Umpqua Bank

  Jul 2006 - Oct 2016

  Customer Service and Transactions:Provided top-notch customer service as a Universal Teller Associate.Efficiently handled large cash transactions, deposits, and withdrawals.Processed loan and credit card payments in the storefront.Cashed checks and received mortgage, loan, credit card, and safe deposit box payments.Product Sales and Financial Services:Explained, promoted, and sold various financial products and services.Processed CD Deposits, credit card advances, loan advances, and IRA Distributions.Managed foreign currency exchange requests.Served as a Notary of Republic, providing notary services.Cash Handling and Financial Accountability:Successfully transitioned to the storefront from the commercial payoff department, showcasing adaptability and commitment to customer service. Show less I achieved outstanding success in customer service and honed my financial expertise by excelling in the commercial payoff department, where I led audits, research, and quotes, and further enriched my skill set during my tenure in the commercial loan servicing department. Demonstrated expertise by servicing all commercial, consumer, small business, and mortgage payoff requests in the commercial payoff department.Assumed key roles as an auditor, research associate, and lead quoter, ensuring precise financial transactions.Analyzed, verified, and maintained loan documents, promissory notes, deeds, and other critical records.Prepared detailed reports on audit findings and verified loan fees, charges, and prepayment penalties.Reviewed closing documents to determine accuracy and notarized signatures when necessary.Played a pivotal role in maintaining financial accuracy by auditing transactions and providing research support in the commercial loan support department, ensuring a smooth workflow.Handled processes like releasing loan collateral, processing loan payments, issuing refund checks, payoff research, subpoenas, and notarized documents as a Notary of Republic.Accumulated 1 ½ years of experience in the Loan Audit Department, significantly contributing to quality control and operational efficiency, leading to increased production efficiency from 95% to 98% and accuracy from 97.52% to 99.21%. Show less

  • Universal Associate, II

    Nov 2015 - Oct 2016

  • Loan Support Specialist - Payoff

    Jul 2006 - Nov 2015
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  Order Herbalife Online USA | Herbalife Independent Distributor

  Jul 2010 - now

  Supervisor & Independant Distributor

  Looking for better nutrition - want to help improve your health - want to help boost your workout please contact me to find out how.

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  FCR

  Dec 2017 - Jan 2018

  NOA - Seasonal Customer Service Representative

  Provided seasonal customer phone support for Nintendo of America, handling inbound calls and addressing inquiries for gaming systems across North America.Effectively troubleshooted Tier 1 system issues, ensuring prompt issue resolution.Managed system repair setups and promoted sales of products and accessories to enhance the customer experience.

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  SELECTEMP Employment Services

  Aug 2018 - Feb 2019

  Assistant Safety Technician

  Proactively spearheaded administrative and safety duties, supervising safety compliance for 165+ employees, promptly assembling incident reports, and guaranteeing OSHA compliance, all while meticulously organizing records and providing exceptional customer service, efficiently leveraging office software applications for streamlined operations.Efficiently managed mail distribution, organized filing systems, and developed top-tier customer service, utilizing various software applications for efficient task execution.Transformed the office for improved functionality and workflow, increasing productivity by 15%. Proactively tracked 165+ employees and monitored 100% of safety compliance, certifications, hazards, and injuries guaranteeing a safe work environment.Spearheaded safety compliance efforts, maintaining records, and developing top-tier customer service, utilizing various software applications for efficient task execution which helped prevent hazards and increased efficiency by 10%. Maintained accurate procedure binders, upheld corporate policies, and ensured OSHA compliance, all while delivering exceptional customer service and using various software applications for efficient task completion. Show less

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  The National Society of Collegiate Scholars (NSCS)

  Aug 2018 - Feb 2021

  Student

  Alumni, Honor Society Member

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  SELECTEMP Employment Services

  Dec 2019 - Feb 2020

  Administrative Support Assistant for Payroll and Benefits

  Proficiently managed a wide spectrum of payroll office tasks, spanning mail sorting to live payroll check processing, demonstrating expertise in data entry, customer service, and office software applications. Ensure compliance with Anti-money laundering and Know-your-customer regulations to maintain the financial integrity of the organization. All employee information was verified, and Anti-Money laundering rules were followed to ensure accurate payments were made in a timely manner. Effectively oversaw and streamlined administrative operations, encompassing mail sorting, data entry, and personnel file management. Achieved this by implementing document imaging, reducing 50% physical document storage, and enhancing file accessibility for management. Played a pivotal role in payroll processing, ensured seamless W2 distribution, and facilitated employee verifications.Demonstrated exceptional customer service skills while proficiently utilizing a range of office applications.Owned all insurance trust payments for 3 union trusts, maintaining a >1% error rate in processing monthly insurance payments for 3500+ employees. Show less

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  Sigma Beta Delta Honor Society

  Apr 2020 - Feb 2021

  Student

  Alumni, Honor Society Member

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  Golden Key International Honour Society

  Dec 2020 - Feb 2021

  Student

  Alumni, Honor Society Member

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  Edustaff

  Feb 2024 - now

  Restricted Substitute Teacher and IA

  I recently started with EduStaff to help support gaps within our local school districts for both classified and nonclassified positions.