Marissa Lai

Marissa Lai

Hostess Server

Followers of Marissa Lai129 followers
location of Marissa LaiSan Francisco, California, United States

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  • Timeline

  • About me

    Shift Supervisor at Starbucks

  • Education

    • Lesley University

      2014 - 2017
      Fine/Studio Arts, General

      Focused on Printmaking (intaglio, woodcut, lithography, screen print, aquatint, monotype, engraving and etching) and oil painting. Minored in Art History.

  • Experience

    • The Friendly Toast Restaurant

      Sept 2015 - Jul 2017
      Hostess Server

      Communicated efficiently with customers to minimize wait time at a calm and orderly fashion, then took on a leadership roll and was promoted to Host Manager in 2016. Became trainer of all incoming employees in hosting, food running, restocking, and serving. Proficient in Aloha and Toast inc. POS systems.

    • Tavistock Restaurants LLC

      Jul 2017 - Feb 2018
      Server

      Excelled in the etiquette of bottle service, wine and food pairings, and food history. Mentored new servers and helped run a wine and beverage course. Received TIPS Alcohol Serving Certification.

    • Apple

      Feb 2018 - Aug 2020
      Product Specialist

      Aided in resolving software and hardware issues for customers and designed costumer journey strategies to maximize sales and minimize wait time. Partnered with the Visual Merchandising team and Operations to prepare the store’s aesthetic for product launches and seasonal changes. Operated as an example within the store to efficiently partner customers with employees, all while maintaining a 100% customer satisfaction rating.

    • Deep Ellum Brewing Company (DEBC)

      Jul 2019 - Mar 2020
      Bar Staff
    • Starbucks

      Dec 2022 - now
      Shift Supervisor
  • Licenses & Certifications

    • Alcohol Server Certification

      Tips Alcohol
      Jan 2017
    • Babysitting & Child Care

      American Red Cross
      Jan 2012
    • Standard First Aid, CPR and AED

      American Red Cross
      Jan 2012