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Marissa Lai

Hostess Server

129 followers

San Francisco, California, United States

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Timeline
About me
Shift Supervisor at Starbucks
Education
- Lesley University
  2014 - 2017
  Fine/Studio Arts, General
  Focused on Printmaking (intaglio, woodcut, lithography, screen print, aquatint, monotype, engraving and etching) and oil painting. Minored in Art History.
Experience
- The Friendly Toast Restaurant
  Sept 2015 - Jul 2017
  Hostess Server
  Communicated efficiently with customers to minimize wait time at a calm and orderly fashion, then took on a leadership roll and was promoted to Host Manager in 2016. Became trainer of all incoming employees in hosting, food running, restocking, and serving. Proficient in Aloha and Toast inc. POS systems.
- Tavistock Restaurants LLC
  Jul 2017 - Feb 2018
  Server
  Excelled in the etiquette of bottle service, wine and food pairings, and food history. Mentored new servers and helped run a wine and beverage course. Received TIPS Alcohol Serving Certification.
- Apple
  Feb 2018 - Aug 2020
  Product Specialist
  Aided in resolving software and hardware issues for customers and designed costumer journey strategies to maximize sales and minimize wait time. Partnered with the Visual Merchandising team and Operations to prepare the store’s aesthetic for product launches and seasonal changes. Operated as an example within the store to efficiently partner customers with employees, all while maintaining a 100% customer satisfaction rating.
- Deep Ellum Brewing Company (DEBC)
  Jul 2019 - Mar 2020
  Bar Staff
- Starbucks
  Dec 2022 - now
  Shift Supervisor
Licenses & Certifications
- Alcohol Server Certification
  Tips Alcohol
  Jan 2017
- Babysitting & Child Care
  American Red Cross
  Jan 2012
- Standard First Aid, CPR and AED
  American Red Cross
  Jan 2012

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