Kiyonna Barnes

Experience

• 

  Outer Limit Offenders Program

  Jan 2015 - Jan 2015

  Intern

  During my internship at the Outer Limits Offenders Program, I was entrusted with important responsibilities related to client class placement and administrative tasks. I successfully assessed the needs of clients and scheduled appropriate classes to support their rehabilitation and development. A key aspect of my role involved providing exceptional customer service to clients. I actively listened to their concerns, answered their questions, and ensured they felt supported throughout their time in the program. By being attentive, empathetic, and responsive, I fostered a positive and respectful environment for clients. Maintaining accurate and confidential records was a critical part of my internship. I upheld client information privacy by handling sensitive data with the utmost care and professionalism. By following established protocols and maintaining strict confidentiality, I contributed to the programs commitment to maintaining privacy and building trust with clients.Key achievements:• Fostered supportive and encouraging environment for program participantsby offering peer counseling and support.• Established open communication channels and cultivated professionalrelationships by collaborating with court staff, lawyers, judges, andprogram participants. Show less

• 

  BSC Holdings

  Aug 2016 - Aug 2017

  Leasing Consultant

  As a Leasing Consultant, I scheduled and coordinated meetings with potential tenants, provided comprehensive details about available housing options, and conducted property tours. I assisted prospective tenants throughout the application process, ensuring compliance with fair housing requirements and offering guidance when needed. I collected deposits and obtained signatures from new residents, adhering to company guidelines and contractual obligations.Key contributions:• Supported informed leasing decisions by conducting comprehensivebackground and credit checks on potential tenants.• Enhanced client satisfaction and transparency by reviewing leasingcontracts, rules, and regulations with clients.• Achieved 93% tenant occupancy rate by implementing marketing, promotion,and advertising strategies.• Guaranteed seamless move-in process for new tenants by ensuring optimalcondition of units for occupancy. Show less

• 

  Labcorp

  Jan 2017 - Jan 2018

  Specimen Process Specialist

  As a Specimen Process Specialist, I handled the receipt, labeling, andcataloging of laboratory samples, ensuring accuracy and contamination-freeconditions. I accurately entered and recorded specimen details in the computer databasefor proper documentation and tracking. I also facilitated the coordination and management of laboratory inventory, including storage and tracking of patient specimens. I prepared specimensfor testing and analysis, following protocols to streamline laboratory operations and maintain efficiency.Key successes:• Optimized laboratory operations by ensuring compliance with relevant laws,regulations, and company policies.• Performed instrument calibration and routine equipment maintenance toensure accurate and reliable laboratory results.• Systemized management of solutions, specimens, and samples by cleaning andpreparing laboratory equipment. Show less

• 

  ACI Support

  Jan 2018 - Jan 2019

  Administrative Assistant

  As an Administrative Assistant, I managed personal documentation and casefiles, prioritizing accuracy and confidentiality. I handled incoming calls and inquiries, providing excellent customer service and directing individuals to the appropriate resources. Additionally, I prepared employee timesheets for payroll processing, ensuring accurate and timely compensation.Key achievements:• Optimized service delivery by scheduling appointments for individuals withdisabilities, mental illness, and foster children.• Entered data into a database, managed files, and updated reports tomaintain accurate and up-to-date information. Show less

• 

  WORRELL CONTRACTING CO., INC

  Apr 2019 - Oct 2019

  Project Manager

  Create Project deadlines and weekly and monthly assessments. Reviewed progress and make production and priority adjustments needs. Planed, developed and coordinated projects plans schedules. Work collaboratively with others to reach on decisions and problem solving .Reviewed daily tasks by researching and recommending new ideas that can positivity impact the company's organization. Independently identifies project issues, risk, and problems in assigned projects.Key Achievements• Managed and overseeing multiple projects and complete deadlines. • Managed inventory, maintain documentation, and verify invoices. • Maintaining excellent customer service and interpersonal skills. •Developed and coordinated projects plans and schedules deadlines. Show less

• 

  North Carolina Department of Public Safety

  Oct 2019 - Apr 2021

  Probation Parole Officer

  As a Probation and Parole Officer, I conducted comprehensive interviews withprobationers, their relatives, and friends to assess their progress and compliance. I referred probationers to appropriate community agencies for court-ordered services. Managing a caseload of 30–50 individuals, I supervised clients from pretrial to pre-sentence phases, ensuring adherence to probationary requirements. I administered alcohol and drug tests and provided counseling to tackle substance abuse challenges. My role involved overseeing the probationary process and supporting individuals in their rehabilitation journey.Key achievements:• Determined optimal rehabilitation approach by evaluating probationersreintegrated into the community.• Gathered, analyzed, and tracked criminal intelligence information togenerate actionable data in support of investigations.• Generated comprehensive pre-hearing investigative reports and presentedwell-informed recommendations to the court.• Implemented evidence-based case management strategies to supportrehabilitation/reintegration of probationers into society. Show less

• 

  Atrium Health

  May 2021 - now

  In my current role as a dedicated Security Officer, my primary role is to ensure a safe and secure environment for patients, visitors, and employees. I conduct thorough searches using metal detectors to prevent the presence of weapons and contraband. Regular patrols of the facility help identify security risks and deter unauthorized access. During emergencies, I respond promptly and prioritize the safety of the individuals involved. By remaining calm and adhering to security protocols, I contribute to maintaining a secure environment for all.Key accomplishments:• Prevented criminal activity, vandalism, and general misconduct bymaintaining a highly visible security presence at Atrium's facility.• Ensured compliance with established security and safety procedures, aswell as posted orders to ensure enforcement of company rules, policies, andprocedures.• Investigated suspicious behaviors/unsafe conditions by utilizing videosurveillance and closed-circuit TV equipment.• Streamlined records management by documenting and reporting keyinteractions with patients, security breaches, and illegal activities.• Enabled effective communication and coordination utilizing two-way radiosto facilitate timely and accurate information exchange with co-workers andsupervisors. Show less

  • Security Officer

    May 2021 - now

  • Security Officer

    May 2021 - now