Mylanda Middleton

Experience

• 

  Mrs. Chris Play and Learn Daycare

  May 2003 - Feb 2017

  Administrative Childcare Director

  Administrative manager responsible for budgetary and fiscal accountability. Creative Coordinator. Human Resource Manager (staff size of 20+) Logistical Coordinator. Marketing Coordinator.

• 

  Winthrop University

  May 2010 - May 2012

  MBA Office Assistant

  Liaison between students and Director of Graduate Studies. Recruiter. Graduate Adviser. Enrollment Analyst. Social Media Coordinator. Control high volume of phone calls. General office duties. Team atmosphere.

• 

  Ross Stores, Inc.

  Aug 2013 - now

  • Managed all new hire on- boarding for exempt and non-exempt associates for new hire orientation, training schedules, communication, overview training, and special projects. • Internship, SIT, and MIT Program Coordinator • Served as liaison to HR, DMSI Corporate, DC Operations, Engineering, and Business Solutions to provide cross functional project support.• Provided program logistics for a team of 30 trainers across a multi shift production environment to provide training, reserve classrooms, maintain supplies, and audit course material. • Spearheaded PTL and PTV Turnover Reduction Project • Established a relationship between RHDC and SEDC HR and Winthrop College by networking with the Dean at the College of Business and the Director of Graduate Programs to increase recruitment efforts and improve alumni relations • Managing Performance Instructor Show less • Identified 23+ hours of Unrecognized Downtime• Travel Zone, Travel Gap, Inner Carton, and Nested Goal Time• Increased performance by 7% after implementation of Pay Variables• Led a team of 70 associates in a performance driven environment. • Collaborated with IC/QA, Business Solutions, Engineering, and other departments to aid in the reduction of rework.• Represented all shifts in the assistance and the resolution of day-to-day problems, identification of the root causes, and performance of long-term resolution planning. Show less • Development and Implementation of Start-up Training Material for RHDC • Encouraged Trainer Development through ongoing efforts to call out PI improvements and pay variables in reference to the SAMs for each individual job function. • Aided the trainers in ensuring they are maintaining an organized standard for their department.• Utilized weekly training meetings to review case by case scenarios with all trainers so they could work towards eliminating any disruptions or distractions caused during training. Show less Worked hand and hand with the Network Strategy Director to reevaluate and customize Network SOP’s and Implement Reference Guides across the networkRepresented all shifts in the assistance in the resolution of day- to- day problems, identification of the root causes, and performance of long-term resolution planning.Partnered with DMSI Corporate, DC Operations, Engineering, and Business Solutions to provide cross functional project support.Critiqued Ross Connect and sought the opportunity to reduce the search time for trainers.Revived a struggling shift by enhancing morale through coaching, counseling, and developing a stronger team work ethic. Show less

  • Senior Training Manager

    Sept 2024 - now

  • Training Manager

    Feb 2017 - Aug 2024

  • Operations Supervisor

    Jan 2016 - Feb 2017

  • Training Supervisor

    Mar 2015 - Jan 2016

  • Training Supervisor

    Aug 2013 - Mar 2015