Eric Kobiah

Experience

• 

  ADCARE LTD "Your ICT Doctor"

  Jan 2017 - Jun 2021

  1. Conducting regular vulnerability assessments on the company’s IT infrastructure and ensure timely remediation2. Investigate security breaches and other cybersecurity incidents & document security breaches and assess the damage they cause.3. Manage and monitor SIEM, log correlation, privilege access and identity access management systems and processes.4. Management and monitoring of data leakage protection/data loss prevention and database security solutions and processes.5. Application controls assessment of systems, system changes/upgrades and new systems to identify systems risks and security gaps. Ensure timely closure of security findings and remediation of vulnerabilities.6 Conduct regular reviews of security logs and application audit trails ensuring prompt reporting and resolution of incidents.7. Review systems and architecture designs. Evaluate compliance with applicable security standards.8. Support policy formulation, standards development, risk assessments, information security awareness and compliance monitoring processes.9. Research, evaluate, implement and support enterprise information security systems/tools.10. Promoting the principles of confidentiality, integrity and availability on internal and also client’s ICT environments.11. Performing database management, daily backup operations, optimizing system performance, installing software upgrades and applying OS patches.12. Implementing fault tolerance and redundancy security policies for Business Continuity and Disaster Recovery.13. Systems management such as Office 365, Microsoft Azure Environments and Microsoft Dynamics ERP Administration.14. Performing Cybersecurity and Systems pre-sales and awareness Show less • Performing Onsite visits to install and configure clients' systems, servers and maintain data center and security analysis.• Maintaining the server center and ensuring integrity, confidentiality, security and availability of the information system environment.. • Ensuring minimal downtime of internal systems and clients' systems according to the five 9's principle (99.999% uptime).• Applying updates and OS patches to improve security of the information system environment.• Visiting client sites to perform onsite technical support and systems audit on demand.• Performing onsite preventive maintenance for clients' systems. • Providing remote technical support to clients on demand • Performing daily backups of the clients' systems• Maintaining clients' cloud systems and infrastructure• Proposing solutions that were best tailored to the internal information system environment and also clients.• Performing Technical Account Management for 3 clients ( Saferworld KE, Spenomatic KE and AAR Credit Limited) by ensuring regular reporting is done for the clients, on demand onsite and remote technical service is available for them according to the SLAs, new solutions are implemented in the clients' sites to ensure continual service improvement.• Regular reporting to the team leader on daily tasks • Add value to customers through the provision of solutions that can improve operations at their site• Provide project management expertise throughout the entire projects proposed. Show less • Incidents and problem management by providing expert management of Incidents, root cause analysis, management of problems and closure of recurring incidents related to the responsible domains. • Service requests fulfillment in accordance with the laid down procedures, OLAS and SLAs.• Access management by ensuring compliance to policies and procedures.• Ensuring minimal downtime of internal systems and clients' systems according to the five 9's principle (99.999% uptime)• Visiting client sites to perform onsite technical support on demand.• Performing onsite preventive maintenance for clients' systems. • Providing remote technical support to clients on demand • Performing daily backups of the clients' systems• Maintaining clients' cloud systems and infrastructure• Regular reporting to the team leader on daily tasks. Show less

  • Cyber Security Engineer

    Mar 2019 - Jun 2021

  • Systems Administrator

    Jul 2017 - Feb 2019

  • Network Operations Center Engineer

    Jan 2017 - Jun 2017
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  Brick Cigars Kenya

  Dec 2018 - now

  Lead Cigar Curator | Product Manager

  1. Maintaining a strong understanding of consumer, customer, and competitive trends within the Premium Cigar industry.2. Leading all activities relating to Premium Cigar brand management including pricing, promotion, product, packaging, advertising, digital, and product innovation.3. Mining for consumer and competitive insights, translating those insights into leverageable growth opportunities.4. Continually driving to strengthen product portfolio through line extensions, innovation platforms and customer product development.5. Leading advertising and/or promotional agencies to ensure messaging and activities deliver against brand strategies and maintain brand integrity/voice.6. Planning and managing the annual marketing spending budget to ensure the brand activities are delivered according to the tactical plan and that profitability targets are achieved. Show less

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  Carrel Technologies Ltd

  Jan 2019 - Mar 2019

  IT Systems Consultant (Locum)

  • Installing and configuration of server systems infrastructure.• Managing server systems and networks by maintaining and implementing best server center practices and liaising with ISP for Level 3 network support. • Training ICT team on server systems and network infrastructure.• Implementing fault tolerance and redundancy security policies for Business Continuity and Disaster Recovery