Rajat Joshi

Experience

• 

  Airtel

  Oct 2004 - Apr 2006

  Technical Support Executive

  • Determine priority levels while negotiating and setting expectations with customers. Provide feedback to team for improving product quality and reliability. Meet established benchmarks and expectations• Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team. Logs and tracks calls using problem management database and maintains history records and related problem documentation• Designing and testing networking software, computer hardware, and operating system software. Sustain the necessary data throughput rate by monitoring networking activity and maintaining existing equipment. Collaborate with third-party support and service vendors to ensure that the network stays operational Show less

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  Convergys

  May 2006 - Jul 2007

  Technical Support Engineer

  • Installing, configuring and maintaining wireless network equipment, network management. Deploy solutions starting with the proof of concept and continuing through full deployment and support transition to Operations teams. Identify, recommend and lead continuous network infrastructure improvement efforts. • Find and recommend new and innovative products, services and solutions. Drive innovation and automation across the network and enable other teams to do the same. Act as an escalation point to Operations teams and a mentor to other Network Engineers. Maintaining and monitoring virus protection software and email app’s. • Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks and computer systems. Coordinating computer network access and use. Show less

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  Ominiglobe International

  Aug 2007 - May 2008

  Network Administrator

  • Managing the overall administration of systems involving configuration and maintenance of servers or databases or networks. Handle problem recognition, resolution and follow up for routine users, referring more complex problems to team. Conducting proactive checks with regards to Windows and Antivirus.• Establish guidelines and methods for the installation of the host computer operating systems, storage arrays, and other components. Ensure high availability and acceptable levels of performance of mission critical host computer resources. Engaging in ongoing preventative maintenance for medical equipment is a critical task• Contribute to best operational practices, create diagrams and documentation where appropriate and participate in stand-ups with the engineering team. Collaborate directly with the engineering team to define strategy and technical infrastructure roadmap & drive the rapid implementation of technologies. Contact software and hardware vendors to request service regarding defective products. Show less

• 

  Bain & Company

  May 2008 - now

  • Managing multiple groups and Managers\Sr. IT positions including Global IT operations, CSI, ServiceNow (CMDB), DevOps engineering etc. • Owning a portfolio of 7-10 projects (at a time) using Agile methodologies. This includes new product implementations, Process improvements, DevOps deliveries & more. Depending on project needs I need to work on Backlog refinement, planning, Monitoring and Risk Management, communicating with stakeholders, conducting retrospectives to identify improvements.• Focused on adding value to the work which our teams are doing day-in, day- out. This requires consistent inward and outward communication and data analyses. Delivering technical support for IT Infrastructure services at Bain, globally. Working closely with enterprise IT teams to provide solutions to the customers. Managing on-premises, vendor-managed datacenters, and cloud-based hosting Globally for Bain.• Building new teams in IT infrastructure & operations. Expertise in getting the best talent on board and building world-class IT Teams. Playing a key role in the events team for Global IT which takes care of events, offsite, internal trainings etc. Face of the team for senior leaders including the CIO, CISO, Partners, etc. • Regular interactions with the leadership to understand the requirements and strategy changes in the organization. Install and configure computer applications. Monitor and maintain computer networks. Configure operating systems. Resolve issues related to the network. Prioritize and manage the workflow. Show less

  • Manager, Global IT Infrastructure Operations

    Apr 2020 - now

  • Lead , Global IT Infrastructure Operations

    Oct 2018 - Apr 2020

  • Senior IT Infrastructure Specialist (Global)

    Jun 2011 - Oct 2018

  • Technology Specialist

    May 2008 - Jun 2011