Susanne Lindstenz

Experience

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  Telecoms-Consultancy.com

  Jan 1999 - Jan 2001

  Consultant

  Doing investigations and analysis for the telecommunications sector.

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  Government Offices of Sweden, IT-kommissionen

  Jan 2002 - Oct 2003

  Projectleader

  Work included business environment coverage, analysis and investigation of the market, and giving advice to the government within the IT area. The work also included building networks within the public sector.

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  Sopra Steria

  Nov 2003 - Aug 2016

  Consultant / Project Manager / Team leader

  Worked as a Project Manager implementing new services and functions for customers but also within Service Desk and IT Operations. During the years at Sopra Steria I have worked within many fields such as bid management and sales, as a team leader for a group of consultants specializing within infrastructure and process management. Many methods and ways of working has been applied during the years, such as agile methods. I was during this time also part of the Womentor programme, a change and leadership program for women in a leading position within IT and telecom businesses.Examples of projects: 1) Project Manager for implementering a Facility Management system based on ServiceNow within the public sector.2) Project Manager for implementing new IT services within a Health Care provider - new self service portal and a client management solution. 3) Project Manager for testinstallation and later implementation of Qlikview at a Swedish municipality. 4) Project Manager for implementing a new incident management system in Sweden, generally used at all other Steria offices. International project. Incident management system based on HP Service Center 5) Introduction to ITIL, course for the Swedish Defence (150 persons) and for Försäkringskassan (300 persons) and also within Sopra Steria6) Analysis of today, identifying processes and problems for Sopra Steria Outsourcing and Landstinget Västernorrland (IT department) Show less

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  Heyrobics and HeyRunning

  Apr 2012 - Dec 2014

  Instructor, coach and mentor

  Was a fitness instructor in Beijing, China, for Heyrobics International. Helped and led the work to build up the Shunyi branch outside Beijing. Acted as mentor and coach for new-instructors-to-be. Co-arranged Heyrobics educations. I also coached running sessions.

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  H&M Group

  Aug 2016 - Sept 2020

  Project Manager for development and deployment of the POS Application to store. I always set customer and end-user organizations first to make sure we reach our goals. I am proud of the way we, as a team, stepped up and solved many of our hard problems such as balancing different stakeholders’ interest from a quality and time perspective. Team size has varied from 5-30 people. The scope covered requirement, development, test, and deployment. Project has had many cross dependencies, integrations and delivered value to 22 countries and over 2000 stores. Currently we are in transition to agile way of working to gain speed and flexibility. Way of Working is being changed where I have been part of defining new ways of working for Deployment projects. Show less

  • Project Manager within Sales Store

    Oct 2018 - Sept 2020

  • Project Manager within Store Tools

    Aug 2016 - Oct 2018
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  Swedbank

  Sept 2020 - now

  • Process Manager and Scrum Master

    Jun 2022 - now

  • Scrum Master, Swedbank Corporates & Institutions

    Sept 2020 - Jun 2022