Lori Mark, PMP, PMI-ACP

Experience

• 

  M & T Bank

  Jun 1986 - Apr 1995

  * Managed investment product line. Implemented proprietary mutual fund product across 150 branches. Acquired Series 6 securities license. Started with the bank as a management trainee. Progressed through various positions in branch and regional management.

  • Product Development Officer

    May 1992 - Apr 1995

  • Management Trainee/Branch Manager/Regional Marketing Manager

    Jun 1986 - May 1992
• 

  FCNB Bank

  Apr 1995 - Dec 2000

  Vice President, Product Development

  * Managed bank products including internet banking, deposit and loan product lines. Research and recommend new products to meet customer needs with emphasis on retention, new customer acquisition and revenue. Project successes included implementations of internet banking, cash management software solutions, Visa Debit Card program, new core processing software selection and conversion, new deposit and loan products.

• 

  Online Resources Corporation

  Jan 2001 - Sept 2008

  *Managed large cross functional teams related to new product initiatives*Created procedures and documentation required to install and manage new products*Trained implementation staff in necessary procedures required to install new products*Large Scale Project successes include: 2006 - development and implementation of Risk Based Authentication to meet FFIEC requirements. Developed and deployed prior to regulatory deadline 2008 - infrastructure upgrade from forte to java based platform for client base; Managed client communications, Client customizations identified, analyzed, tested and deployed Show less

  • Director, New Product Deployment

    Sept 2006 - Sept 2008

  • Senior Implementation Manager

    Jan 2001 - Sept 2008
• 

  ACI Worldwide

  Sept 2008 - Nov 2018

  * Lead and/or participate in project initiatives at a senior level on behalf of Payment Services * Manage acquisition integration activities as related to Payment Services impacts* Coordinate content, review and publication of monthly operational presentations and present content as required to senior and executive management.* Evaluate, influence and/or develop Payment Services department procedures and ensure that policies and procedures align with corporate vision.* Lead process improvement initiatives * Plan, manage, and/or control the activities of a team that provides operational and project management support for a business segment, group or team. * Share expertise and identify subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, integration, tool ownership and compliance with procedures.* Provide direction for the delivery of pre and post-sales services and support to clients/customers.* Manage facets of customer training and retention (CRM) including participating in the resolution of customer concerns and optimizing customer contact strategies.* Provide guidance, direction, coaching and mentoring to small team of direct reports Show less * Manage retail internet banking and bill payment product lines for product lines used by more than 400 community banks and credit unions* Manage and define consumer marketing programs* Plan and develop methods and procedures for creating new product features with emphasis on revenue production and profitability* Successful with Agile/Scrum teams and waterfall development processes* Define and write business requirements/user stories for new products* Participate and provide input to technical design* Manage large cross functional teams (50+ members) to assure that infrastructure is ready to support new initiatives* Provide support to sales force, including product demos, RFP responses* Modify methodology as required to redirect activities and attain objectives.* Prepare program reports for senior management* Presenter at client conferences and internal training Show less

  • Vice President, Payment Systems Operations

    Apr 2017 - Nov 2018

  • Director, Payment Services

    Jun 2015 - Apr 2017

  • Director, Product Management

    Sept 2008 - May 2015