Moustapha SEGUEDA

Experience

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  STISALI LIMITED

  Feb 2008 - Jan 2015

  Inventory and refurbishing Supervisor

  I led daily warehouse operations and managed inventory, increasing efficiency by 25%. My role involved implementing warehouse management systems (WMS) and applying lean methodologies to optimize workflow. I continuously monitored operations to identify and improve inefficiencies. I developed an advanced inventory tracking system to enhance stock visibility and reduce retrieval delays by 20%. My focus was on integrating SAP, Oracle Inventory, and barcode scanning technology to streamline processes. I worked closely with the logistics team to maintain accurate stock levels. I directed teams in strategic warehouse restructuring, optimizing space utilization and improving accessibility. My approach led to a 30% increase in capacity utilization by reorganizing storage areas. I ensured that the warehouse layout supported faster and more efficient order fulfillment. I implemented an automated sorting system to speed up the retrieval process and enhance productivity. My initiative reduced retrieval times by 18% and increased overall productivity by 22%. I worked with IT specialists to integrate the system with existing warehouse software. I negotiated with manufacturers across China, Vietnam, Taiwan, and Japan to secure timely deliveries. My efforts ensured a 95% on-time delivery rate through effective vendor management and supply chain coordination tools. I maintained strong relationships with suppliers to prevent disruptions. I oversaw shipping logistics and quality control, identifying cost-saving opportunities in transportation. My implementation of FreightPOP and shipping route optimization tools reduced costs by 10%. I worked closely with carriers to ensure safe and efficient delivery. Show less

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  G&G

  Mar 2015 - Feb 2017

  Stock Associate

  I managed and processed incoming inventory to improve accuracy and reduce discrepancies. My focus was on utilizing SAP, Oracle Inventory, and barcode scanning tools to streamline stock tracking. I successfully enhanced inventory accuracy by 18%, minimizing stock discrepancies and optimizing resource allocation. I oversaw daily stockroom activities to maintain workflow efficiency and ensure accurate inventory control. My approach involved applying warehouse management systems and lean inventory techniques to optimize storage and distribution. I improved operational efficiency by 20%, enabling seamless stock handling and replenishment. I trained and supervised six employees to boost productivity and reduce operational errors. My leadership involved using performance management tools and hands-on mentoring to strengthen team skills. I increased team productivity by 15% while reducing errors by 10%, significantly improving overall workflow. I provided technical support for POS systems to minimize downtime and ensure uninterrupted transactions. My troubleshooting skills and use of remote diagnostic tools allowed me to resolve issues quickly. I reduced POS downtime by 12%, improving system reliability and customer service efficiency. I assisted cashiers with system-related issues to maintain a high level of operational efficiency. My ability to diagnose and resolve POS disruptions using platforms like Zendesk helped streamline operations. I achieved a 98% uptime in POS operations, ensuring smooth and consistent customer transactions. I implemented workflow optimizations to enhance inventory processes and improve stock replenishment. My analysis of supply chain data allowed me to introduce process improvements that streamlined operations. I improved stock replenishment cycles by 10%, reducing delays and ensuring product availability. Show less

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  Lyft

  Feb 2017 - now

  Driver

  Navigated city streets efficiently to ensure timely pickups and drop-offs while adapting to traffic conditions. Utilized Google Maps, Waze, and route optimization tools to select the fastest and most efficient routes. Reduced average travel time by 15%, improving overall ride efficiency and customer satisfaction. Provided excellent customer service by creating a welcoming and professional experience for passengers. Leveraged strong communication skills and a customer-centric approach to enhance rider satisfaction and encourage repeat business. Maintained a 4.8-star average rating over 20,000 rides and increased repeat business by 20%. Managed vehicle maintenance and expenses to ensure reliability and compliance with rideshare platform standards. Implemented preventive maintenance strategies and cost-tracking methods to reduce unexpected breakdowns. Lowered maintenance costs by 10%, improving overall operational efficiency. Optimized route planning by using GPS and real-time traffic data to minimize delays. Analyzed traffic patterns and adjusted routes accordingly to enhance ride efficiency. Reduced travel time by 12% while improving fuel efficiency by 8%, leading to cost savings. Maintained a 95%+ customer satisfaction rate by prioritizing safety, comfort, and professionalism. Adapted to diverse passenger needs and ensured a smooth, enjoyable ride experience. Strengthened service reliability, contributing to positive passenger feedback. Developed strong time management and problem-solving skills to handle unexpected challenges effectively. Navigated delays, route changes, and passenger requests while maintaining a commitment to punctuality. Achieved a 98% on-time pickup rate, ensuring dependable service. Show less

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  Paragon Departmental Stores

  Mar 2017 - Jul 2020

  IT Support Specialist

  I provided technical support for store employees by troubleshooting hardware and software issues. My role involved utilizing Zendesk, Freshservice, and Remote Desktop Protocol (RDP) to diagnose and resolve technical problems efficiently. I reduced technical disruptions by 20%, ensuring smoother daily operations and improved employee productivity.I managed and maintained Point-of-Sale (POS) systems to guarantee seamless transaction processing. My troubleshooting approach included using Toast, Square POS, and diagnostic tools to quickly identify and resolve system issues. I decreased transaction downtime by 15%, which significantly improved customer service efficiency.I assisted in network setup and troubleshooting to enhance system connectivity and reliability. My expertise in Wi-Fi diagnostic tools, network configuration utilities, and patch management solutions like SCCM and Group Policy Management allowed me to optimize network performance. I improved network uptime by 18%, minimizing disruptions and ensuring smooth business operations.I installed and updated software applications while ensuring compliance with security policies. My work involved applying security solutions such as McAfee ePO, Symantec Endpoint Protection, and patch management tools to safeguard systems. I strengthened overall system security by 10%, reducing vulnerabilities and improving data protection.I trained staff on IT best practices to minimize recurring technical issues and enhance system usability. My training methods included PowerPoint presentations, video tutorials, and hands-on workshops to improve user competence. I decreased repeat technical issues by 25%, freeing up IT resources for more critical tasks. Show less

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  Uber

  Jun 2017 - Nov 2020

  Rideshare operator

  Reliable and customer-focused rideshare driver with extensive experience providing safe, efficient, and professional transportation services. Adept at navigating city streets using Google Maps, Waze, and route optimization tools to ensure timely pickups and drop-offs, reducing average travel time by 15%. Consistently delivered excellent customer service, maintaining a 4.8-star average rating over 20,000 rides and increasing repeat business by 20% through strong communication and customer-focused service. Proactively managed vehicle maintenance and expenses, ensuring compliance with rideshare platform standards while reducing maintenance costs by 10% through preventive care and cost-tracking tools. Leveraged GPS and real-time traffic data to optimize route planning, improving fuel efficiency by 8% and reducing overall travel time by 12%. Maintained a 95%+ customer satisfaction rate by delivering a comfortable, safe, and professional ride experience tailored to passenger needs. Developed strong time management and problem-solving skills, handling unexpected challenges while maintaining a 98% on-time pickup rate. Show less

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  ZT Systems

  Jul 2020 - Aug 2022

  Network Engineer

  Configured and tested industrial servers for deployment to Amazon and Microsoft data centers, ensuring 99.9% uptime and reliability. Utilized tools like PuTTY, Tera Term, and proprietary performance testing software to validate system stability. Enhanced operational efficiency by maintaining strict compliance with performance benchmarks. Installed, racked, and stocked servers, switches, and routers in enterprise environments to streamline infrastructure setup. Leveraged rack management tools, network configuration software, and cable management techniques to optimize deployment. Reduced setup time by 30%, ensuring faster integration and improved workflow efficiency. Diagnosed and replaced faulty hardware components daily to maintain hardware integrity and operational continuity. Used multimeters, proprietary diagnostic tools, and remote management interfaces like iDRAC and iLO for precise troubleshooting. Lowered hardware failure rates by 40%, significantly improving system reliability. Configured and optimized network devices to ensure seamless data center operations and compliance with performance standards. Applied Cisco Prime, SolarWinds, and Wireshark for network configuration, traffic monitoring, and performance analysis. Strengthened network security and efficiency, reducing latency and improving overall system performance. Assisted in troubleshooting and resolving network and hardware issues with a rapid response approach. Used TeamViewer, SSH, and PuTTY for remote diagnostics, minimizing downtime by 50% through efficient problem-solving strategies. Resolved critical issues within an average of 30 minutes, ensuring uninterrupted operations. Show less

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  AnythingIT LLC.

  Nov 2022 - Dec 2023

  Bench Technician

  Diagnosed and repaired laptops, servers, switches, routers, and LCD monitors using proprietary advanced hardware diagnostics software. Improved system reliability by identifying recurring issues and implementing targeted solutions. Reduced recurring failures by 15%, ensuring better device performance and longevity. Identified and assessed both cosmetic and functional failures to determine the appropriate disposition of IT hardware. Categorized devices for repair, resale, or recycling while leveraging critical thinking to enhance refurbishment accuracy. Reduced turnaround time by 20%, improving operational efficiency and maximizing asset recovery. Configured and tested computer hardware and peripherals while installing necessary drivers to ensure optimal performance. Applied hardware configuration, software installation, and optimization methodologies to minimize performance issues. Decreased customer complaints by 10%, improving overall user satisfaction. Maintained detailed repair and configuration records through data entry, document management, and compliance documentation tools. Enhanced inventory accuracy by 25% by streamlining data management processes and ensuring precise tracking. Strengthened troubleshooting efficiency, reducing time spent on repeat diagnostics. Inspected, classified, sorted, and disassembled IT hardware to maximize recovery value. Applied performance evaluation and asset recovery strategies to optimize the reuse and resale of IT components. Increased reclaimed assets by 30%, improving the organization's sustainability and profitability. Evaluated hardware disposition based on condition and business requirements to ensure effective resource allocation. Utilized profitability analysis and strategic planning to determine the most cost-effective use of IT equipment. Increased overall profitability by 18% while reducing waste by 12%, supporting a more sustainable IT lifecycle. Show less