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Uzoma J.

Uzoma J.

Service Delivery Manager

Followers of Uzoma J.758 followers
location of Uzoma J.Norwich, England, United Kingdom

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  • Timeline

  • About me

    Head of Delivery (North West London Integrated Care System) at NHS

  • Education

    • Liverpool Hope University

      2007 - 2008
      MBA Business Management

      Ability to perform project risk assessment and analysis.Tactful at conducting Quality control, Quality assurance and Project planning.Enhanced my ability to communicate thoughts and ideas in written form clearly and concisely.Developed ability to integrate information from a wide variety of sources and think analytically.

    • St Mary’s University, Twickenham

      2011 - 2012
      Post graduate International Business

  • Experience

    • TeleTech

      Jan 2008 - Jan 2010
      Service Delivery Manager

      Responsible for managing, coaching and developing a great sells through service team of 20+ employees, a team which provides consistent high quality pro-active support to one of UK's largest telecommunication network's via incoming customer enquiries.Increased first time issue resolution by 15% through the introduction of a quality management & coaching process focused on monitoring, evaluating and continuously improving the customer interaction.

    • Deutsche Bank

      Aug 2011 - Aug 2012
      Risk and Control Analyst (BCM)

      • Organise and coordinate testing activities for 60 groups within Global Business Service, especially for Business Recovery Solutions Testing, as well as coordination of Data Centre testing.• Facilitated and Participated in recovery exercise planning, execution and post mortem reporting.• Liaison with product line Business Continuity Coordinators at the various Global Business Service America’s locations to: (a) develop relationships (b) understand each disaster recovery layout and (c) assess each respective BCM location strategy. • Captured data used during Business Impact Analysis for groups within GBS with a view to understanding the impact (Financial, Reputation and Regulatory) each disruption to their operation would have on the Bank• Evaluate and classify potential risk resulting from the possible interruption of critical activities in communication, project management and administrative functions in the Americas Show less

    • BNY Mellon

      Nov 2012 - Dec 2013
      Business Analyst

    • Care Quality Commission

      Apr 2014 - Feb 2016
      Senior Project Manager

      • Contributed in designing the competency framework for projectmanagement roles • Sourcing and delivery of CQC’s Geographical Information Systemsoftware worth 50K +. • Project led and developed an analyst team tosuccessfully release the second iteration of GPIM (GeneralPractitioner Indicator Monitoring) report• Successfully project led the development of CQC’s capability to deliver Data Visualisation training to 350 employees through engaging with editorial, learning and development teams and specialist trainers• Setting up and delivering best practice Project Management systems, tools and controls• Initiated & led the project management forum, standardisingprocesses and sharing best practice Show less

    • The Ipswich Hospital NHS Trust

      Nov 2016 - Dec 2017
      Project Lead

      Leading a pilot project (1 of 5 trust across England) for the trust's work on implementing the 28 day Cancer Faster Diagnosis Standard

    • NHS HARROW CCG

      Jan 2018 - Sept 2018
      Head of PMO

    • NHS Harrow CCG

      Sept 2018 - Dec 2020
      Head of QIPP Delivery and PMO

    • NHS North West London

      Dec 2020 - now
      Head of Delivery PMO ICS (North West London)

  • Licenses & Certifications

    • PRINCE2

      Office of Government Commerce
      Dec 2008

    • Agile Project Manager

      APMG International
      Sept 2016

  • Volunteer Experience

    • Volunteer

      Issued by Trusell Trust South and East Leeds on Aug 2015
      Trusell Trust South and East LeedsAssociated with Uzoma J.

    • Volunteer

      Issued by The Trussell Trust Food Bank on Nov 2019
      The Trussell Trust Food BankAssociated with Uzoma J.