Tony Ferguson

Experience

• 

  The Home Depot

  Apr 2008 - Oct 2011

  Applicane Specialist/Freight Team

  Worked night shift stocking merchandise on to shelves to remain in stock, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required by customer demand.Past experience includes working as a Sales Associate to provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Skills include ensuring customer satisfaction, driving sales, building sales skills and product knowledge and maintaining safety, security and integrity. Specific sales experience in the Kitchen & Bath department including knowledge that includes, but is not limited to the following areas: Bath fixtures and accessories, ability to explain and work with a variety of appliances, exceptional customer service skills by creating special orders, ability to explain and identify various counter tops, various types of toilets and toilet seats, ability to explain installation of various vanities and cabinets, various types of sinks and tubs and the ability to explain and work with various types of garbage disposals. Show less

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  Flextronics

  Mar 2009 - May 2011

  RTS Device Specialist

  Provide face-to-face frontline customer support and accessory sales in the technical service department for Verizon Wireless.Meet minimal quota for non-commissioned up-selling of accessory equipment such as phone chargers, ear pieces, enhanced features, etc.Establish strong rapport and trust with customers.Program, troubleshoot and test cell phones and equipment.Instruct customers on proper use of cell phones and equipment.Analyze repairs and schematics to determine if extended repair is needed.Exchange cell phones and process all warranty claims.Accurately document customer interactions in multiple platforms.Perform opening and closing duties within the technical service department. Show less

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  Matrix Technologies, Inc.

  May 2011 - now

  Design, Specify, Purchase and Construct electrical and control systems utilizing instrumentation, PLCs, Motors and Drives. Working knowledge of national standards, applications of PLC design, instrumentation, and data acquisition in a manufacturing environment. Work with AutoCAD and Microstation to produce electrical schematic diagrams. Plan, develop, and direct one (1) large engineering project or number of small projects, usually coordinating the work of less experienced engineers, technical assistants, and drafters.Duties Include:Perform design and engineering functions in accordance with accepted practices and company standards.Perform design calculations related to tasks assigned.Prepare scopes of work, preliminary design concepts, and cost estimates for small, medium and large projects.Gather field data and prepare project specificationsCoordinate design with other members of project teams.Prepare project correspondence as required.Design control networks using Ethernet, Devicenet, Controlnet, ASi, Profinet, Modbus, RIO. Maintain positive client relationships on projects assigned.Serve as project manager on small projects.Serve as a mentor new associates.Serve as QA Coordinator for large clients.Serve as Deliverables Development Leader for department and in charge of creating/updating block libraries and standards.Supervise and direct assigned project personnel.Provide technical expertise, format coordination, and office and filed checking.Manage projects by utilizing work breakdown structures reports, segregating tasks and associated costs in accordance to scopes of work outlines.Control projects including productivity, man-hours used, project changes, and adherence to predefined scope of services.Work directly with Department Manager to implement methods to improve departmental efficiency. Show less Design, Specify, Purchase and Construct electrical and control systems utilizing instrumentation, PLCs, Motors and Drives. Working knowledge of national standards, applications of PLC design, instrumentation, and data acquisition in a manufacturing environment. Work with AutoCAD and Microstation to produce electrical schematic diagrams.Duties Include:Perform design and engineering functions in accordance with accepted practices and company standards.Perform design calculations related to tasks assigned.Prepare scopes of work, preliminary design concepts, and cost estimates for small, medium and large projects.Gather field data and prepare project specificationsCoordinate design with other members of project teams.Prepare project correspondence as required.Design control networks using Ethernet, Devicenet, Controlnet, ASi, Profinet, Modbus, RIO. Maintain positive client relationships on projects assigned.Serve as project manager on small projects.Serve as a mentor new associates.Serve as QA Coordinator for large clients.Serve as Deliverables Development Leader for department and in charge of creating/updating block libraries and standards.Supervise and direct assigned project personnel.Provide technical expertise, format coordination, and office and filed checking.Work directly with Department Manager to implement methods to improve departmental efficiency. Show less

  • Senior Manager, Industry Solutions

    Jun 2023 - now

  • Senior Manager, Client Solutions

    Jun 2022 - Jun 2023

  • Department Manager

    Jan 2020 - Jun 2022

  • Associate Department Manager

    Apr 2018 - Jan 2020

  • Project Engineer

    Nov 2014 - Apr 2018

  • Engineer II

    Oct 2013 - Nov 2014

  • Engineer I

    May 2011 - Oct 2013