Shardul L.

Experience

• 

  RailTel Corporation of India Ltd

  Dec 2019 - Jan 2020

  Engineer Trainee

  ● Managed work issues across multiple technologies including Synchronous Digital Hierarchy (SDH), Dense Wavelength Division Multiplexing (DWDM)● Exposed to key projects like RailWire Wi-Fi at Indian railway stations

• 

  Embedded Technosolutions - India

  Dec 2019 - Jan 2020

  Engineer Trainee

  ● Contributed in Engineering analysis, testing and designing electronic systems with technologies like RFID (Radio Frequency Identification), DTMF (Dual Tone Multi- Frequency), UART & I2C Protocols● Assisted with work issues related to IoT (Internet of Things)

• 

  Accenture

  Jun 2021 - Jan 2023

  Associate Software Engineer

  ● Worked on critical applications such as GPS, Custody system & IPO-NFO Collection software for the client Axis Bank● Supported level 1 technical specialists to take over calls outside their level of expertise● Rendered assistance to clients with more difficult technical issues requiring higher level of knowledge● On-boarded and trained all new tech support resources● Developed Standard Operating Procedures (SOPs) & detailed technical specifications for the supported applications● Worked in a team of 12 on application support project with over 95% of response and resolution SLA.● Identified potential automation throughout the stack of 8 applications resulting in reduced day to day operations of central and AMS teams● Resolved over 95% of support tickets without needing to escalate to level 3● Organized and led the fortnightly meetings with all the stake holders such as AMS(Application Managed Services) team, Central data center team, BTRG(Business Technology Relation Group) and application vendor Show less

• 

  Embedos Engineering LLP

  Oct 2023 - now

  Embedded Engineer