Monika Dehra

Experience

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  Concentrix

  Apr 2004 - Jun 2005

  Senior Technical Support Specialist

   Microsoft Windows XP & 98 total Desktop Support - OS upgrade/install/repair, internet Issues, OS errors, user a/c issues, windows backups & recoveries, security issues, Windows Utilities, windows system restore, password/login issues, power options and display settings.

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  NeoInvenSys Solutions Pvt Ltd

  Jun 2005 - Mar 2009

  System Administrator

  Handled complete system admin of Computer Department having Windows 2000 Servers and also administered applications related issues.Worked on end-user technical cases to design solution matrices. Highlighting and Analyzing candidate issues, developing problems & solutions dashboards for management using MS Excel & MS ACCESS.

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  Infinite Computer Solutions

  Oct 2010 - Apr 2011

  Senior Analyst - Learning and Development

  • Content Creation: Developed live/on-demand learning materials, knowledge base articles, SOPs, user guides, and e-books in collaboration with subject matter experts.• Technology Updates: Communicated system changes and updates to ensure smooth adoption and understanding.• Instructional Design: Designed curricula, assessments, and supporting content for effective knowledge delivery.• LMS Management: Managed learning platforms and tracked performance metrics to optimize content and user outcomes. Show less

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  Genpact

  Apr 2011 - Oct 2012

  Assistant Manager - Subject Matter Expert - Documentation Specialist

  • Process Improvement - Streamlined workflows and optimized knowledge-sharing platforms for technical publications.• Technical Writer - Developed accurate and clear technical documentation for complex projects.• Information Management - Maintained file organization and ensured adherence to documentation templates, standards and style guides.• Team Collaborator/SME - Worked effectively with international teams to deliver high-quality documentation in a fast-paced environment.

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  Royal Bank of Scotland Business

  Nov 2013 - Oct 2015

  Senior Analyst - Documentation Specialist

  • Crafted high-quality user manuals, technical specifications, and standard operating procedures (SOPs).• Maintained a centralized repository of documentation, ensuring accessibility and version control.• Collaborated with subject matter experts to validate and update documentation for accuracy and relevance.• Ensured consistency in document formatting and style for maximum readability and usability.• Conduct regular audits to maintain documentation quality and identify areas for improvement.• Provided user support and guidance on accessing and utilizing documentation effectively.• Assisted in creating training materials based on documented procedures and processes. Show less

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  Freelance, self-employed

  Jan 2016 - Jan 2022

  Communication Consultant - Corporate technical and non-technical

  - Developed clear and concise technology best practices, playbooks, and standards.- Proficient in Confluence, GitHub, and Markdown.- Collaborated with developers, product, and QA teams.- Managed documentation user feedback and applied metrics for improvement.

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  Kellton

  May 2022 - Dec 2022

  Senior Consultant - Technical Documentation Writer

  • Developed various user assistance deliverables including Product Release Notes, User’s Guide, and Installation Guides.• Created BRDs, FRDs, Technical Specifications, Business Case and SOPs for client.• Ensured high-quality documentation by planning, researching, writing, editing, and proofreading.• Analyzed and resolved user documentation bugs to maintain accuracy and clarity.• Collaborated with cross-functional teams to support the development of new products and features.• Followed Software Development Life Cycle (SDLC) processes and Document Development Life Cycle (DDLC) stages.• Interpreted technical specifications and product intricacies to create clear and precise documentation.• Followed documentation standards and tools, including DITA and Markdown software.• Actively contributed to team spirit through transparent communication and collaboration. Show less

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  Koffee Konversations

  Jan 2023 - now

  Content Writing and Branding Specialist

  Content Writing:- Creating captivating blog posts, articles, social media content, and marketing copy that resonate with your audience and drive action. - Crafting compelling narratives to capture attention, inform, and inspire.- Optimizing content for SEO to ensure it reaches the right audience through strategic keyword use and best practices.Technical Writing:- Distill complex information into user-friendly manuals, guides, and documentation.:- Simplifying technical concepts to make them accessible to a wide range of audiences.- Ensuring accuracy and consistency, meticulously crafting documentation that is clear, concise, and error-free.LinkedIn Growth Experts: Enhancing your LinkedIn presence by - - Optimizing your profile to resonate with your target audience.- Implementing proven tactics for organic growth and follower retention.- Developing engaging content strategies that spark conversations and drive action.- Boosting posts to maximize visibility and engagement.- Creating targeted LinkedIn ads to reach and convert ideal customers. Show less