Abhinav Singh

Experience

• 

  Tata Consultancy Services

  Mar 2015 - now

  • Supported business-critical applications on Linux and Windows servers, ensuring seamless operations.• Monitored database blockings to prevent application slowness and maintained optimal performance.• Troubleshot file delivery via FTP through DMZ servers, ensuring secure and efficient data transfer.• Conducted service and performance monitoring of Unix and Windows servers to proactively address any issues. • Analyzed IT infrastructure, implemented solutions, and enhanced overall performance.• Served as the primary point of contact for escalated technical issues, ensuring minimal impact on business operations.• Collaborated on the design and implementation of IT policies, contributing to a streamlined and secure environment.• Conducted training sessions for L2 support, focusing on emerging technologies and troubleshooting. • Monitored incident SLAs and KPI matrices, ensuring timely resolution and analysis of system logs for root cause identification.• Checked application health stats using AppDynamics tool, maintaining server performance and free space.• Onboarded new team members, providing access to applications and facilitating knowledge transitions.• Debugged errors in Java and .Net applications, ensuring seamless customer experience. • Supported critical trading functions across Adviser, Investor, and Admin desktops, ensuring smooth equity and managed fund trading operations.• Automated user reports on SSRS, enhancing reporting efficiency and accuracy for the team.• Participated in Disaster Recovery Planning (DRP) and Business Continuity Planning (BCP) activities to ensure operational resilience.• Diagnosed and fixed data quality issues in quarterly reports, ensuring accurate data for stakeholders. • Developed automation workflows based on business requirements, creating BRDs and FRDs.• Deployed RPA components and provided end-user documentation for seamless operations.• Supported deployments and resolved issues, ensuring smooth automation processes. Role - .NET Developer TraineeResponsibilities -• Interface development in C# .NET including all types of exception handling. • Worked on the database for storing and retrieving data to the front end.• Preparation of interface Design document, and flow chart. • Manual testing using HP ALM and bug fixes.

  • Senior Technical Support Analyst

    Mar 2023 - now

  • Support Engineer

    Feb 2021 - Mar 2023

  • Production Support Analyst

    May 2019 - Feb 2021

  • Application Support Analyst

    Jun 2016 - May 2019

  • RPA Java Developer

    Jun 2015 - Jun 2016

  • Assistant System Engineer

    Mar 2015 - May 2015