Divya Devnani

Experience

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  777 Trades Research Services

  Jun 2018 - Sept 2019

  Senior Business Analyst

  • Built and maintained profitable relationships with key customers, as well as efficiently resolving customer complaints to ensure satisfaction and retention• Collaborated with managers to develop and implement effective strategies• Communicated with customers through various channels to achieve monthly targets and consistently maintained a positive and professional demeanor• Accurately documented customer interactions, transactions, comments, and complaints to provide a comprehensive record of customer interactions Show less

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  MarketPulse365

  Oct 2019 - Feb 2022

  Assistant Relationship Manager

  • Responded to customer queries and complaints, providing timely solutions to maintain positive relationships• Built and maintained strong connections with clients to ensure smooth and efficient workflow• Participated in daily meetings with senior management to plan and coordinate tasks• Identified opportunities and developed strategies to increase revenue• Implemented new business strategies to optimize the performance of team members, including personalized customer service and increased daily cold calling• Provided clients with comprehensive product/service consultations, leveraging in-depth knowledge of company offerings to assist in the decision-making process Show less

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  Techturtle consultant Pvt Limited

  Mar 2022 - Jun 2022

  Relationship Manager

  • Built and maintained strong relationships with prospective and existing clients by accurately assessing their needs and proposing suitable solutions, resulting in 80% retention ratio• Researched and pursued new business opportunities to ensure client satisfaction and drive revenue growth• Efficiently resolved complaints and issues to maintain positive relationships with clients• Achieved sales targets through effective upselling and cross-selling of services to new and existing clients. Show less

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  WhiteHat Jr

  Oct 2022 - now

  Sales Manager

  • Utilizing salesforce.com to handle inbound lead follow-up and initiate outbound cold calls and emails, resulting in 20% increase in revenue• Preparing and presenting weekly sales reports to upper management to provide updates on performance and identify areas for improvement• Utilizing excellent oral communication skills and best practices in customer service to establish and maintain strong relationships with clients, resulting in the development of leads and referrals.• Assessing customer needs and identifying potential sales opportunities through effective communication and relationship building. Show less

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  GoDo

  Mar 2023 - now

  • Sales Manager

    Mar 2023 - now

  • Sales Manager

    Mar 2023 - now