Saravanan Kannan

Experience

• 

  Infosys

  Jul 2009 - Dec 2011

  Key Responsibilities:Developed software applications in C# .NET, SQL Server, SSIS and Oracle Databases. The project was very complex, had very tight time frames and was a vitally important project which had a real potential to save lives. The team received multiple accolades from the client and the project won the National Safer Communities Award recognizing the impact of the solution on the community. Software Engineer Trainee @ Infosys Mysore Campus.

  • Software Engineer/ Senior Software Engineer

    Oct 2009 - Dec 2011

  • Software Engineer Trainee

    Jul 2009 - Oct 2009
• 

  Telstra

  Jan 2012 - Jan 2013

  Technical Support Lead

  Telstra is Australia's leading telecom operator with presence in Infra, networks and mobile. As Tehnical Support lead for Emergency Alert warning system, I provided L3 support to the business critical application, led an offshore team to meet business outcomes.Key Responsibilities:• Change management, Incident management, Requirement analysis, Solution Design, Documentation, Testing.• Team leadership, stakeholder management, Executive & Operational Reporting.

• 

  Nbn® Australia

  Jan 2013 - now

  As Senior Manager Tech. Capability Delivery & leader of Technical Services for the N2P Fixed Line Program, I directed a team of 13 onshore and offshore resources, efficiently managing the Statement of Work (SOW) with our Technology Vendor Partner. Collaborating closely with the General Manager and Executive Leadership team, I drove various strategic Business Transformation and IT Delivery Initiatives for the program, spearheading the rollout of key performance indicator (KPI) metrics and introducing innovative tools, reports, and Robotic Process Automation (RPA) Solutions to ensure successful delivery of $4.5 billion program to service 3.5 million customers.Key Accomplishments:• Recognized twice with the "Employee of the Month Award" by the Executive General Manager for leading the implementation of the "Quality Confidence Score KPI," setting a benchmark for all build programs.• Achieved significant End-to-End Transformation, resulting in approximately 6,214 person-days (~$4.6 million cost savings) through process enhancements, automation solutions, and delivery of over 40 tool bundles comprising 120+ modules.• Improved Material Recon Review (MRR) Evolution process, achieving over 600% enhancement in SLA performance and generating approximately $420k in cost savings.• Pioneered the implementation of AWS cloud database “N2P Vision” for advanced reporting analytics.• Established an Agile-based Automation Delivery Framework, leveraging SAFe methodology, ensuring efficient product delivery.• Served as the Product Owner for critical IT projects, collaborating closely with SEO teams on initiatives like Nexus (Enterprise Data Warehouse & Analytics), WOMS (ERP), DMP (Enterprise Defect Management), and Access Care (Delivery Partner Access Controls & Security Uplift). Show less As the Technical Project Manager for the HDA FTTC Program, I led a dynamic team of onshore and offshore resources and provided indirect oversight to our Delivery Partners and Technology Vendor teams. Collaborating closely with the General Manager and Executive Leadership, I drove strategic Business Transformation and IT Delivery Initiatives within the program.Key Accomplishments:• Achieved outstanding operational efficiencies, resulting in an over 88% reduction in effort and a remarkable over 58% reduction in cycle time, leading to $8 million in cost savings.• Successfully derisked the program schedule, ensuring that over 99.62% of customers were ready to connect to the network by the end of the program.• PNI Delta Loader implementation was recognized as one of the most successful IT projects of the year 2019. Show less As the PMO Lead for the HFC Accelerated Completions (HAC) Program, I orchestrated the right-shoring initiative, seamlessly integrating offshore resources and coordinating work across 5 service lines. In collaboration with the General Manager & Senior Manager, I established a comprehensive governance framework, conducted daily stand-ups, implemented Key Performance Indicators (KPIs), crafted Executive and Operational reporting dashboards, and managed program schedules, forecasts, change trackers, and risk/issue registers, to ensure successful delivery of the program to service 125,000 customers.Key Accomplishments:• Successfully onboarded, trained, and led a team of 60 individuals across 3 geographical locations, facilitating smooth collaboration and attainment of project objectives.• Realized a remarkable ~58% reduction in cycle time and an impressive ~80% decrease in defects count through the execution of various process enhancements and automation initiatives, significantly enhancing project efficiency and quality.• Established a robust reporting framework, dashboards, forums, and trackers for comprehensive program governance, fostering transparency, accountability, and informed decision-making processes. Show less In my role as Business Analyst Lead for multiple projects, I collaborated with business and IT stakeholders, while also overseeing an offshore team to deliver impactful business outcomes. Working closely with Senior Managers, I spearheaded various innovation workshops, executed pilots, and initiatives aimed at process improvement and technology delivery.Key Accomplishments:• Led a Kaizen initiative resulting in an impressive 80% reduction in cycle time, significantly mitigating program schedule risks.• Directed cross-functional, cross-location teams, from onboarding to production, fostering a culture of collaboration and ensuring successful project outcomes.• Facilitated innovation workshops and successfully led the delivery of IT solutions, driving forward our mission to connect 8 million happy homes by 2020. Show less

  • Senior Manager

    Nov 2020 - now

  • Technical Project Manager

    Mar 2018 - Oct 2020

  • Program Management Office Lead

    Jan 2017 - Feb 2018

  • Business Analyst Lead (multiple projects)

    Jan 2013 - Dec 2016