Pradeep Babu

Experience

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  Tech Mahindra

  May 2010 - Feb 2012

  Customer Support Executive

  Clint: Tata Telecom-Service Ltd (TTSL). ABU (Voice In bound) & CMBU (Semi-Voice)Routing complaints (ABU) raised from the front end to the concerned department, according to the nature using CRM.Giving guidelines to the junior engineers to resolve the complaints within SLA and managing quality parameters.Handling of escalations (CMBU) which raised by the customer through online, Interface with respective work center for resolution.Providing overall back end support to TTSL. Show less

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  A.P. Moller - Maersk

  Feb 2012 - now

  Product Owner

  An experienced professional is now seeking a position where the Product Management & Digital Automation Skill will be utilized.Certified as “Professional Scrum Product Owner” (2018) from Scrum.Org.Certified professional in “Presentation Skills Masterclass for Every Occasion” from Udemy.Work with end users to analyze the challenges to their workflow and prepare the Business Requirement Document to enable Automation.Work with Product Management, DA Team and Clients to align on the Product Vision, Product Backlog, Roadmap and driving the Testing & Delivery of a Product.Holding the Responsibility and Prioritizing the work within Scrum team and facilitating Release Planning, Sprint Planning, Retrospectives, creating user stories and maintain a backlog according to business value and stakeholder input.Handling Cost controlling accounts payable and OTC – Vision 2020 on the Digital Automation front.Successfully Executed Automation projects in domains such as Commercial and Finance Verticals.Experience over SDLC (Waterfall and Agile models) and Projects Implemented.Knowledge over E2E cycle of Finance (Procure to Pay) & its Functional Systems,E2E Shipping cycle, Logistics & Supply Chain.Leverage scrum and implemented Industry leading RPA structure with 7000+ active RPA bots executed in virtual machine. Show less