Ericka Patterson

Experience

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  XX Coders

  Mar 2017 - Aug 2018

  Social Media Coordinator

  My responsibilities as a Social Media Coordinator consisted of managing the social media pages of the organization. I was responsible for growing our social media accounts and actively taking pictures of our activities and events and posting them to our different profiles.

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  Reebok

  Jun 2018 - Aug 2019

  Sales Associate

  As a Sales Associate at Reebok, my responsibilities included organizing the stock room and the sales floor, greeting and assisting customers, completing transactions, answering the phones, as well as other common retail sales associate tasks.

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  Stony Brook University Division of Information Technology Client Support

  Feb 2019 - Feb 2023

  As an Assistant Student Manager, I maintain my previous responsibilities as a Lead Student Technician, but I adopted additional responsibilities that include scheduling students for shifts and reviewing time off requests. As a Student Lead, my responsibilities included, in addition to my previous responsibilities, helping interview new student employees/interns, testing their abilities in different fields, and making sure student employees were on task. I also continued to provide assistance with their responsibilities, such as sending emails, making phone calls, and answering phone calls. After completing my internship at Stony Brook University's Division of Information Technology, my position changed from Intern to an employed Student Technician. In addition to my responsibilities as an Intern, this also now includes removing malware, completing data backups, and resolving technical issues across Stony Brook's campus. It also consists of resolving technical issues over the phone and through remote sessions. Another role I also have is training new students in all of these areas. As an intern, I was trained as a receptionist and in the basics of fixing computers. This included learning how to create detailed work tickets, assemble and disassemble machines, and reload operating systems. At the end of the internship, I was tested on my skills and passed both the practical and written exams.

  • Assistant Student Manager

    Jan 2022 - Feb 2023

  • Lead Student Technician

    Aug 2020 - Aug 2022

  • Student Technician

    May 2019 - Aug 2020

  • Information Technology Intern

    Feb 2019 - May 2019
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  Stony Brook University Department of Technology and Society Webteam

  Jan 2020 - Feb 2023

  Website Editor

  As a member of the Department of Technology and Society Webteam, my responsibilities included updating various pages on the DTS website, reaching out to staff and faculty members to create and update their profiles, as well as hands-on tasks in the Webteam office and around the department.

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  Stony Brook Athletics

  Mar 2021 - May 2022

  Videographer

  My responsibilities included filming live sporting events, setting up and taking down the filming equipment, reviewing film to highlight game plays, and working with a team to ensure the events are filmed properly.

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  Seneca Insurance Company

  May 2021 - Aug 2021

  Information Technology Intern

  As an IT Intern at Seneca Insurance Company, I managed the ticket queue using ManageEngine and personally addressed 10 tickets daily. I performed remote technical support for hundreds of employees via phone calls, email, chats, and remote sessions, provided in-person support to 40-60 employees. My responsibilities also included imaging company laptops and desktops, managed technological supplies in three offices.

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  Stony Brook University Collegiate Science Technology Entry Program (CSTEP)

  Jan 2022 - Dec 2022

  Graduate Student Program Assistant

  As a Graduate Student Program Assistant, I work closely with the director of CSTEP to coordinate programs and events for CSTEP students. Some of my responsibilities are to create lessons for the Mentor/Mentee program, manage the Book Loan Program, create flyers for CSTEP events, update records for CSTEP students, manage and maintain organization within the CSTEP Lounge, and other tasks that help provide resources for CSTEP students.

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  Publicis Sapient

  Jun 2022 - Aug 2022

  Product Management Intern

  As a Product Management Intern at Publicis Sapient, I completed the Publicis Sapient Capability Training and learned the values of the company. I also completed an Industry Challenge with a team to create a natural language chatbot for an automotive OEM. My responsibilties included helping manage a team of engineers using Agile methodologies, researching our potential client and customers, using Jira to plan sprints and develop epics and stories, designing the chatbot using Figma, giving feedback to our engineers, implementing feedback from our coaches, and composing and presenting a presentation on our project. Show less

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  Publicis Sapient

  Feb 2023 - Nov 2024

  I gained hands-on experience in digital transformation and product development. Deliver innovative solutions using tools like Figma, JIRA, Confluence, and AI technologies. Executed product development lifecycle, from ideation to launch, and worked closely with clients to understand their needs and ensure product alignment with business objectives.

  • Junior Product Manager

    May 2023 - Nov 2024

  • Product Manager Trainee

    Feb 2023 - Jun 2023