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Baskaran Srinivasan, ITIL

Asst manager - customer service and support

650 followers

Chennai, Tamil Nadu, India

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Timeline
Skills
Itil
It management
Primavera p6
Information security management
Windows server
Oracle enterprise linux
Aix
Erp implementations
Vendor management
Operations management
Project management
Microsoft sql server
Erp
Business process improvement
It service management
Process improvement
Crm
Program management
Requirements analysis
Integration
It operations
Sharepoint
Leadership
Business analysis
Management
Service delivery
Networking
Databases
Oracle
Security
Vmware
Enterprise software
It infrastructure management
It infrastructure design
Red hat linux
Itil v3 foundations certified
It procurement
Itil process implementation
Application support management
Primavera technical and functional support
Websphere application server
Weblogic
Aix 5.x
Vmware esx
Team management
About me
APM Lead - IT, India at GE Energy, Power Conversion, India
Education
- Spmhs school
  -
- Madras university
  2011 - 2012
  (mba)
Experience
- Mukesh infoserve pvt ltd
  Nov 1999 - Jun 2003
  Asst manager - customer service and support
- Valeo
  Jul 2003 - Jun 2007
  Senior officer - ics/it ( ics manager - india)
- Converteam edc pvt ltd
  Jul 2007 - Jun 2011
  Tech lead (heading) - global primavera support
- GE Grid Solutions
  Jul 2007 - now
  - APM Lead - IT, India
    Oct 2012 - now
  - Tech Lead (Heading) - Global Primavera Support,
    Jul 2007 - now
Licenses & Certifications
- ITIL V3 Foundation
  Feb 2011
- SQL SERVER 2000 & DATABASE ADMINISTRATION
  SSI – ANNA NAGAR
  Feb 2003
- Network Maintenance Course [LAN ENGINEERING],
  Microcode Computer Centre, Chennai.
  Aug 1996
- Post Graduate Diploma in Advanced Computer Hardware, [Adv Computer chip level Troubleshooting]
  Microcode Computer Centre, Chennai.
  Aug 1996

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