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Nicole Brown

Nicole Brown

Server

location of Nicole BrownWest Palm Beach, Florida, United States

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  • Timeline

  • About me

    Residences Coordinator at The Ritz Carlton Residences Singer Island Palm Beach

  • Education

    • Cardinal Newman High School

      -

    • Florida State University

      2014 - 2015
      Bachelor of Science in Hospitality Management

  • Experience

    • Palm Beach Ale House Sports & Raw Bar

      May 2011 - Sept 2015
      Server

      •Served in a fast-paced, high volume working environment •Knowledge of front and back of house operations•Processed sales transactions using POS system•Created strong relationships and loyalty with regular customers

    • Palm Beach Ale House Sports and Raw Bar

      Sept 2015 - Jun 2016
      Manager

      •Oversaw daily operations to ensure food quality and service standards are met•Hired and trained staff in efforts to maintain low employee turnover•Designated POS system cardholder•Completed closing financial paperwork, recorded sales, and distributed tips and payments to staff•Increased sales by promoting events and specials through social media advertising•Forecasted business and scheduled employees to maximize productivity and maintain low labor costs•Planned, promoted, and executed events for holidays and private events•Established menu items, recipes, and pricing according to food cost percentages Show less

    • The Ritz-Carlton Residences, Singer Island

      Aug 2016 - now
      Residences Concierge

      •Answer, record, and process all Resident email requests, phone calls, messages, questions, and concerns•Make special arrangements for transportation services, hotel reservations, mail and packages, and dry cleaning•Issue unit keys for contractors, vendors, residents, etc. and record key activity using a KeyTrak System•TakeCare Champion - responsible for heading the wellness program on property•Mystique Champion - responsible for auditing/updating our online customer relationship management (CRM) tool Show less

    • The Ritz Carlton Residences Singer Island Palm Beach

      Mar 2018 - now
      Residences Coordinator

      •Write and publish our property’s quarterly newsletter •Create and post flyers to promote property events and information •Maintain our property’s social media presence on our private Facebook page•Assist the Learning Coach by training new hires and creating and writing Standard Operating Procedures•Work closely with Residences Manager and Human Resources on various projects to achieve property goals

  • Licenses & Certifications

    • ServSafe Food Protection Manager Certification

      National Restaurant Association
      Apr 2014

  • Honors & Awards

    • Awarded to Nicole Brown
      Healthy Hotel Certification - Platinum Level - Jan 2019 Healthy Hotel Certification is an annual award that recognizes hotels and above-property locations for creating an environment that supports associate wellbeing. From healthy cafeterias, group activities and community involvement, to financial wellbeing, mindfulness and career development, there are many ways to elevate wellbeing at your location. A signature program, Healthy Hotel Certification is a significant achievement and one way to demonstrate how you have taken steps to make your… Show more Healthy Hotel Certification is an annual award that recognizes hotels and above-property locations for creating an environment that supports associate wellbeing. From healthy cafeterias, group activities and community involvement, to financial wellbeing, mindfulness and career development, there are many ways to elevate wellbeing at your location. A signature program, Healthy Hotel Certification is a significant achievement and one way to demonstrate how you have taken steps to make your location a happier and healthier place to work. Show less
    • Awarded to Nicole Brown
      Healthy Hotel Certification - Platinum Level - Jan 2018 Healthy Hotel Certification is an annual award that recognizes hotels and above-property locations for creating an environment that supports associate wellbeing. From healthy cafeterias, group activities and community involvement, to financial wellbeing, mindfulness and career development, there are many ways to elevate wellbeing at your location. A signature program, Healthy Hotel Certification is a significant achievement and one way to demonstrate how you have taken steps to make your… Show more Healthy Hotel Certification is an annual award that recognizes hotels and above-property locations for creating an environment that supports associate wellbeing. From healthy cafeterias, group activities and community involvement, to financial wellbeing, mindfulness and career development, there are many ways to elevate wellbeing at your location. A signature program, Healthy Hotel Certification is a significant achievement and one way to demonstrate how you have taken steps to make your location a happier and healthier place to work. Show less
    • Awarded to Nicole Brown
      Five Star Award Winner of 2017 The Ritz-Carlton Dec 2017 Hourly employees are eligible for this recognition through nominations by Department Heads each quarter and awarded based on the following criteria:Attendance: Perfect or good attendance, seldom tardy.Appearance: Always neat, clean, and well groomed. Consistently conforms to hotel appearance standards.Work Assignments: Completed daily, meets required standards and show initiative.Quality of work: Always strives for excellence and takes pride in doing their job well.Attitude:… Show more Hourly employees are eligible for this recognition through nominations by Department Heads each quarter and awarded based on the following criteria:Attendance: Perfect or good attendance, seldom tardy.Appearance: Always neat, clean, and well groomed. Consistently conforms to hotel appearance standards.Work Assignments: Completed daily, meets required standards and show initiative.Quality of work: Always strives for excellence and takes pride in doing their job well.Attitude: Cheerful, friendly, willing to lend a hand to guests, supervisors and coworkers.Gold Standards: Consistently demonstrates the Credo, Motto, Division Basics, Three Steps of Service and Lateral Service.Active Involvement: Given the opportunity, participates in Problem Solving Teams and/or Strategic Planning Teams. Strives for continuous improvement of services offered guests and fellow employees.At the end of the year, one of the four quarterly winners will be chosen as the Five Star Award Winner of the Year. Show less