Evangeline Sunga

Experience

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  EPLDT Ventus

  Nov 2006 - Jan 2007

  Customer Service Representative (Sony Digital Camera)
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  Sykes

  Apr 2008 - Jan 2008

  Customer Service Representative (Hotels.com)
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  Estrellas Nex-Care (Custodial Psychiatric Facility)

  Jan 2012 - Jan 2012

  On-the-Job-Trainee
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  Our Lady of Fatima University

  Jan 2012 - Jan 2012

  On-the-Job-Trainee (Guidance Office)
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  TeleTech

  Jan 2012 - Jan 2012

  On-the-Job-Trainee (Talent Acquisition Office)
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  TeleTech

  Mar 2013 - Apr 2014

  Global Talent Acquisition Specialist

  ● Conducted interviews for associate positions across various locations in the Philippines, scheduling qualified candidates for onsite assessments.● Maintained real-time updates in the applicant tracking system and provided end-of-day reports to the recruitment team.● Recognized as the top performer for three consecutive months and appointed as the point of contact for TeleTech Cebu.● Achieved a 90% show rate and hire rate for scheduled candidates.

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  Choxi.com Inc.

  Jan 2014 - Jan 2015

  ● Provided exceptional customer care by promptly and accurately addressing inquiries and resolving issues via email.● Evaluated account information to recommend personalized solutions for customers.● Promoted from Email Support Representative to CSAT Specialist within 6 months for consistently converting negative satisfaction ratings to positive.● Achieved a 100% good satisfaction email rating and maintained a 98% QA score.

  • CSAT Specialist

    Feb 2015 - Jan 2015

  • Email Support Representative

    Jan 2014 - Feb 2015
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  Group Affiliates Interactive Network Manpower Services Corporation

  Jan 2015 - Jan 2015

  Talent Acquisition Specialist

  ● Conducted interviews for diverse job positions across the Philippines, coordinating onsite assessments and administering psychometric tests for qualified candidates.● Maintained clear communication with clients regarding manpower requests and documented all recruitment activities.● Established an efficient applicant tracking system using MS Excel for the recruitment team.● Achieved an 80% hire rate for endorsed candidates.

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  TeleTech

  Jan 2015 - Jan 2016

  Global Talent Acquisition Coordinator

  ● Conducted pre-screening for US-based candidates applying for associate positions, ensuring alignment with job qualifications.● Scheduled and coordinated onsite assessments, interviews, and job offers for qualified candidates.● Maintained real-time updates in the applicant tracking system and delivered end-of-day reports to the Philippines and US recruitment teams.● Achieved an outstanding 90% show rate and hire rate for scheduled candidates, contributing to the overall success of the talent acquisition process. Meno dettagli

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  MSI-ECS Phils. Inc

  Jan 2016 - Jan 2019

  Channel Sales Executive

  ● Built trust-based relationships with assigned accounts (B2B, B2C and Telco), monitoring deals, sellout, and inventory levels.● Conducted organized sales visits, skillfully negotiating deals to meet sales targets.● Managed the sales pipeline, forecasting monthly sales and identifying new opportunities.● Delivered regular progress reports to clients, vendors, and internal units for transparency.● Stayed updated on market developments and competitor activities, adapting sales strategies.● Achieved monthly sales targets, earning the President's Circle Award for Sales Performance in 2018. Meno dettagli

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  MyOutDesk, Inc.

  Jan 2016 - Jan 2016

  General Virtual Assistant

  ● Provided administrative support to a US-based Real Estate Agent, aiding in transactions, managing listings, and creating marketing materials.● Ensured timely adherence to deadlines and facilitated smooth contingency releases for efficient transaction management.● Kept clients, vendors, and other parties involved in the real estate transactions updated via email.● Maintained perfect attendance from January to June 2016, demonstrating professionalism and reliability.

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  Pru Life UK

  Jan 2017 - Apr 2022

  Assistant Unit Manager

  ● Promoted full financial solutions at Pru Life UK.● Worked with clients to craft personalized plans covering savings, retirement, investments, income protection, and insurance.● Identified and aligned clients' goals, recommending suitable investments.● Provided outstanding, personalized customer service for lasting relationships.● Proactively reached out to clients, building meaningful, long-term connections.● Recognized as Branch Achiever in 2018 and Senior Achiever in 2020.● Ranked as a Top 10 agent in the unit for the year 2020. Meno dettagli

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  IQOS

  Mar 2020 - Jan 2020

  Sales Manager

  ● Led brand growth by generating leads and building networks in targeted areas.● Educated consumers on product features, boosting understanding and market reach.● Stayed informed on market trends, competitors, and customers’ feedback to adapt sales strategies.● Monitored sales performance and analyzed sales data to identify opportunities for growth.● Achieved remarkable results, and surpassed sales targets.

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  LawnStarter

  Jan 2024 - Jan 2024

  International Sales Phone Agent

  ● Managed inbound and outbound calls, handling around 200 calls per week.● Explained the company's lawn care services, provided job estimates, and booked and upsold customers for recurring services.● Connected with US-based customers to close sales over the phone, overcoming objections and effectively upselling. ● Maintained high productivity and adhered to a set schedule. ● Built rapport with customers, demonstrating empathy and adaptability. ● Implemented feedback from the leadership team to enhance performance. Meno dettagli

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  Lightspeed Commerce

  Jan 2024 - now

  Sales Coordinator