George Karimi

Experience

• 

  International Livestock Research Institute (ILRI)

  Feb 2007 - Feb 2009

  Bartender / Barista

  Greeting customers, presenting menus, and informing customers about daily specials.Preparing beverage orders (Coffees, Milkshakes, Smoothies, and Cocktails).  Taking food and beverage orders from customers. Checking with customers to ensure that they are enjoying their meals and taking corrective action where necessary.  Serving food and beverages to customers.Cleaning bars, tables, and work areas.Operating cash registers, collecting payments from customers, and returning changes. Show less

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  KENYA COMFORT HOTELS

  May 2009 - Dec 2010

  Bar Manager

  Maximizing Food and beverage sales and generating revenue. Implementing procedures in stock movement and controls. Coordinating the entire operation of the bar. Managing and training staff as well as providing them with feedback. Ensuring liquor licenses are up to date. Creating beverage menus and organizing events. Managing and delegating duties to supervisors, and scheduling staff allocations. Delivering high quality level of service to guests and understanding their needs through feedback. Show less

• 

  Safari Park Hotel

  Sept 2011 - Mar 2016

  Restaurant Manager

  • Coordinating the entire restaurant operation and taking responsibility for the business performance of the restaurant.• Analyzing and planning restaurant sales levels and profitability.• Organizing marketing activities, such as promotional events and discount schemes.• Preparing reports at the end of the shift/week, including staff control, food control and sales.• Creating and executing plans for department sales, profit and staff development.• Planning and coordinating menus.• Coordinating the entire operation of the restaurant during scheduled shifts.• Managing and training staff as well as providing them with feedback.• Responding to customer complaints.• Ensuring that all employees adhere to the company’s standard operation procedures.• Meeting and greeting customers and organizing table reservations.• Advising customers on menu and wine choice.• Organizing and supervising the shifts of kitchen, waiting and cleaning staff.• Maintaining high standards of quality control, hygiene, and health and safety.• Checking stock levels and ordering supplies. Show less

• 

  Sankara Nairobi

  Mar 2016 - Aug 2018

  • Managing all Food and Beverage operations within budgeted guidelines and to the highest standards• Forecasting budgets and monitoring revenue and operating costs against approved budgets Maximizing food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events• Designing exceptional menus with the Executive chef ensuring pleasant dining experience in all outlets• Leading the team in liaison with the Human resource manager by attracting, recruiting, managing, training and monitoring staff• Establishing targets, KPI’s, schedules, policies and procedures, as well as conducting staff appraisals• Providing a two-way communication and nurture an ownership environment with emphasis on motivation and teamwork• Evaluating and supervising performance of staff and carrying out corrective action • Conducting monthly beverage inventories and operating equipment inventories• Maintaining guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from guests and staff in order to ensure satisfaction and repeat business • Communicating well with the team and other departments on events and ensuring appropriate staffing levels. Show less • Coordinating the entire restaurant operation and taking responsibility for the business performance of the restaurant.• Analyzing and planning restaurant sales levels and profitability.• Preparing reports at the end of the shift/week, including staff control, food control and sales.• Creating and executing plans for department sales, profit and staff development.• Planning and coordinating menus.• Coordinating the entire operations of the restaurant including reservations.• Managing and training staff as well as providing them with feedback.• Responding and solving customer complaints.• Ensuring that all employees adhere to the company’s standard operation procedures.• Meeting and greeting customers and organizing table reservations.• Advising customers on menu and wine choice.• Organizing and supervising the shifts of all restaurant staff.• Maintaining high standards of quality control, hygiene, health and safety.• Checking stock levels and ordering supplies. Show less

  • Assistant Food and Beverage Manager

    Jun 2018 - Aug 2018

  • Restaurant Manager

    Mar 2016 - May 2018
• 

  Kenya Airways

  Dec 2022 - now

  • Promoting a positive Safety Culture, a healthy and secure working environment in the Lounges in compliance with relevant legislative/industry requirements.• Driving and promoting premium guest journey definitions.• Coordinating and planning with other stake holders for superior handling of special customers, VIP, CIP and charter flights.• Performing risk assessment and ensuring a risk management process is applied in the lounges.• Constantly reviewing and adopting reasonable measures to improve safety and minimize risk and hazards.• Developing and being accountable for the Lounges Service Charter and Processes• In liaison with the Marketing department, developing the Kenya Airways brand.• Ensuring cost effective delivery of quality services in the lounges within agreed scope and standards• Enhancing revenue generation from customer airlines.• Driving the provision of high quality customer service delivery in day to day operations as per the agreed Service Level Agreements and Company Policies in liaison with all other airport stakeholders.• Liaising with other stakeholders in identifying service lapses and take corrective action.• Combining quarterly cost reports on lounge usage for planning, budgetary and control purposes.• Noting any cases of customer dissatisfaction and addressing or reporting to the appropriate parties for action,• Maintaining high customer satisfaction through 3rd party service tracking audits.• Developing, counseling and motivating staff while ensuring discipline and grooming standards among Passenger Services Staff are adhered to and maintained as per the Corporate Uniform Guide.• Supporting hub planners and implementers to enhance efficient rationalization, provision of resources and staff rotation.• Championing KQ WAY principals and best practices Show less

  • Manager, Lounges and Premium Services

    Sept 2018 - now

  • Key Account Manager (Ground Handling) for Air France/KLM

    Dec 2022 - Jan 2025
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  SkyTeam

  Mar 2025 - now

  Manager - Lounge Product Development