Monique Young

Experience

• 

  Moyo Illustrations

  May 2009 - now

  Freelance Illustrator

  • Worked on both collaborative team projects and individual solo projects, showcasing the ability to adapt to different working environments and contribute to a team's creative process while also managing independent work.• Various areas within illustration, including character concept design, 2D background illustrations, comics, storyboarding, and colorist work in digital and traditional media.

• 

  SkateWoman

  Feb 2010 - Dec 2011

  Background Artist

  As an artist on Jen Goldstein's "Skatewoman", I crafted intricate background illustrations for an educational video focused on rollerblading, skating, and ice skate safety. Contributed to an engaging visual narrative that promoted safety awareness on a global scale.

• 

  Cookies with Attitude

  Nov 2012 - Dec 2012

  Comic Artist

  I collaborated with Clarke Partner to bring her vision of intelligent and edgy dessert characters to life.

• 

  Design Strategy Corporation

  Apr 2014 - Nov 2014

  IT Support professional
• 

  Nscglobal

  Mar 2015 - Jan 2016

  Field Engineer I for Morgan Stanley

  Completed the assigned tasks and recorded them properly, ensuring work was finished within the designated time frame. Evaluated the situation and took appropriate measures to resolve any problems that arose.Satisfied client requests through collaborative effort, clear communication, and attention to detail.Performed hardware and software migrations as well as repairs on facility equipment whenever necessary.

• 

  Prodigy6

  Dec 2016 - Jan 2017

  Colorist

  Collaborated with Prodigy6 on the series "Shadow of Darkness," ensuring the quality and vibrancy of ink pages met the creator's vision through meticulous coloring.

• 

  Choice Personnel, Inc.

  Apr 2017 - Dec 2017

  Hospitality Associate

  •Revolved around delivering impeccable catering services for events ranging from intimate gatherings of 100 to grand occasions hosting up to 1000 guests.

• 

  UPS

  Nov 2017 - Jan 2018

  Seasonal Worker

  •A commitment to customer satisfaction, streamlined communication, and proactive issue resolution, contributing to a positive and reliable customer experience. Skillfully bridged the gap between the warehouse team and customers. I took charge of addressing delivery concerns with a commitment to swift and effective resolution.

• 

  Micro Center

  Feb 2018 - Feb 2019

  Knowledge Expert/ Customer Service

  • Dual focus role that required both technical expertise and the ability to communicate effectively with customers. Assisted customers with their purchases, which likely involved providing product information, explaining technical specifications, and helping them make informed decisions.• A hands-on approach to addressing issues, potentially troubleshooting hardware or software-related problems.

• 

  NYC Department of Sanitation (DSNY)

  Feb 2019 - Nov 2023

  IT Asset Management

  • Overseeing and ensuring that all ITAM daily data entries in ServiceNow are accurately performed.• Managing various daily hardware returns from the IT Operations team. Ensuring and validating that all hardware returns contain the corresponding components before placing it “Back to Stock” for future use.• Ensure all hardware deliveries that are received contain vendor packing slips.• Make sure the Warehouse team knows of requests and begins to process them. Notify the requestor that the item(s) are “Ready for Pickup”.• Managing the asset's lifecycle after it’s picked up and when it’s deployed to ensure that ServiceNow (CMDB) is updated.• Ensure all hardware deliveries that are received contain vendor packing slips.• Managing the Vendor Return from cradle to grave. Ensuring data entries in ServiceNow are accurately performed and all assets are returned to the vendor and replacement items are received promptly.• Ensuring that all hardware PO information is readily available and accessible for ServiceNow data entry. Follow up with the purchasing team when needed to ensure all PO information is provided.• Manage procurement, receiving, disbursement, and retirement of IT Assets. Managing various pre-salvage daily hardware returns from the IT Operations team. Working with IT Operations to understand what hardware models are slated for “Pre-Salvage” vs “Back to Stock”. This includes off-site pre and post-salvage processes. Show less

• 

  BLM

  Aug 2019 - Sept 2019

  Freelance Storyboard Artist

  Part of a dynamic storytelling experience by illustrating the storyboard for a narrative on the creation of Appleton Estate's rum.

• 

  15th Anniversary Harlem Fine Arts Show

  Feb 2023 - Feb 2023

  Illustrator

  A featured artist representing the Harlem Arts Alliance at The Glasshouse in New York, NY.

• 

  NYU Langone Health

  Mar 2024 - Apr 2024

  Signage Project Coordinator