Mike Morey

Experience

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  CQG, Inc.

  Jun 2006 - Oct 2007

  Systems Administrator

  Managed the communications room containing corporate stage and production servers.Helped setup and configure HTTP, FTP, and Samba servers.Assisted in migrating users across domains, and managed user permissions.Setup and supported migration from a POP3 server to Exchange 2007.Supported user Microsoft applications; Office, Outlook etc.Supported user phone issues, printer issues, and Email problems.Supported systems from Basic Workstation support to Windows\​Linux Server issues. Show less

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  ViaWest

  Nov 2007 - Apr 2009

  Solutions Engineer

  Worked out of an email based ticketing system Took support calls for Collocation and Hosting CustomersSupported Networking requests, mainly Firewall and DNS configuration.Supported DS0 – Bonded DS1 circuits by isolating and resolving internet connectivity issues.Remotely Diagnosed issues with Tape Backup servers via windows RDP and WinVNC.Provided remote hands assistance; rebooting servers, reseating drivesPerformed maintenance for customers; replaced hardware or installed servers and networking devices.Monitored environmental values, audible and visual alarms, and managed Data Center physical security. Show less

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  Global Capacity

  Sept 2010 - Oct 2015

  Access Operations Supervisor

  Started as a Tier 2 Access Repair Agent in September of 2010Supported Corporate and Enterprise Internet ConnectivityTroubleshot DSL/DS0, DS1, Bonded Services, and Ethernet over Copper/DS1/DMTTroubleshot WAN, IP routing issues (RIP/BGP/OSPF), Router/Switch CLI experienceWorked with Samsung, Adtran and Nokia Multiplexors as well as Samsung, Adtran and Edgemark routersAssisted in troubleshooting as a Subject Matter Expert for Tier I groupI was quickly promoted to a Tier 3 access repair agent in early 2011Handled Executive level escalations and supported new product roll outsI was then promoted to Tier II Supervisor in October of 2012Tasked with concentrating on Agent Development and Performance ManagementTrained Tier II agents on Supporting WAN connectivityPerformed Quality Assurance checks and Monthly Agent One-on-OnesAssisted with Tactical process developmentAssisted with Management of Overseas support teams Show less

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  Extreme Networks

  Oct 2015 - now

  Principal Technical Support Engineer

  Provided support for Network Edge, Data Center, and Network Core EnvironmentsSupported a multitude of Networking Protocols; xSTP, OSPF, MPLS, BGP, IGMP/PIMProvided support on various Hardware Configurations: Stacking, PoE, Multi Chassis Trunking, and Ethernet/IP FabricsWorked with Extreme / Legacy Brocade MLX(e), CES/R, VDX, and SLX hardwareExperience with Extreme Management Center, Extreme Workflow Composer, and Spirent Test CenterAssisted in the Development of the Campus Implementer ExamMaintained outstanding CSAT marksSpecial Project Work:UAT testing for SFDC, KCS Coach, and Troubleshooting Guide Creation Show less