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Jonathan Cayton

Jonathan Cayton

Customer Service Representative

Followers of Jonathan Cayton2000 followers
location of Jonathan CaytonDallas, Texas, United States

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  • Timeline

  • About me

    Front Line Manager at Genpact

  • Education

    • Arkansas State University

      2001 - 2003
      Business Administration and Management, General

  • Experience

    • Allied Technical Services

      Mar 2003 - May 2006
      Customer Service Representative

      Answering inbound customer questions and complaints.Setting appointments for repair of equipment.

    • McDonald's Corporation

      May 2006 - Aug 2008
      Shift Manager

      Management of up to 7 employees.Opening or closing of restaurant.Bookkeeping.

    • High Voltage Power Solutions

      Aug 2008 - Mar 2009
      Quality Control Clerk

      Check power supplies and components for proper function.Helping in the shipping/receiving department using FedEx, UPS, packing, labeling,and palletizing.Forklift operation- stand up and sit down/ cherry pickerRF Scanner

    • EOS\CCA

      Mar 2009 - Jul 2010
      Collections Specialist

      Collecting money profitably.Making outbound collection calls and receiving inbound calls.Helping people with debt come up with best solution to get debt resolved.

    • Telvista Inc.

      Jul 2010 - May 2011
      Technical Support Agent

      Working in an inbound call center providing technical support for Verizon Fios.

    • All State Fastener Logistics LLC

      May 2011 - May 2012
      1st Shift Supervisor

      Responsible for the smooth operation of all departments within the warehouse providing vendor managed inventory services for various customers. Well-versed in the use of automated warehouse management software to manage processes and staff.

    • Universal Staffing (Syncreon Lewisville TX)

      Jul 2012 - Sept 2014
      2nd Shift Supervisor

      Responsible for shipping, receiving for the afternoon shift including managing employees and written communication (e-mail) with other locations.

    • Speed Commerce

      Apr 2014 - Jun 2015
      Call Center Team Lead

    • Willis Towers Watson's OneExchange

      Jun 2015 - Nov 2017

      Operations Supervisor New Client

      • Operations Supervisor

        Jun 2016 - Nov 2017

      • Licensed Benefit Advisor

        Jun 2015 - Nov 2017

    • Genpact

      May 2018 - Dec 2018
      Front Line Manager

    • Walmart Insurance Services

      May 2019 - Sept 2020
      Insurance Agent/Supervisor

      Worked as an agent and then a Supervisor selling Medicare plans in remote call center.

    • GoHealth

      Sept 2021 - Sept 2023
      Team Manager

      Ran a Team of 15 agents selling Medicare plans in a remote call center environment.

  • Licenses & Certifications

    • Over 50 certifications for Medicare and Healthcare