Dina Apriliani

Experience

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  Language Institute of Sanata Dharma University

  Aug 2017 - Jul 2018

  English Tutor and Teaching Assistant

  ● Tutored college students of non-English department so they could understand the materials that the lecturer had taught them.● Helped the lecturer to prepare everything needed to teach in the class.● Had to be able to handle the whole teaching-learning activities when the lecturer could not come to class.

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  ATI Business Group

  Apr 2019 - Oct 2022

  Travel Agent Consultant (for Flight Centre Australia)

  ● Helped travel agents from an Australian travel agency to resolve their particular questions and concerns towards their bookings via chat (in English) in a friendly and polite manners.● Memorized details such as discounts, price and other special regulations.● Sent emails to travel agents and suppliers (Hotels, Car hires' companies, Tour companies, etc).● Cancelled, booked or sent refund for particular components in a booking.

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  Binance

  Nov 2022 - Jul 2023

  Customer Service Specialist

  ● Gave assistance to customers through Live Chat to answer their queries regarding Crypto currency, blockchain and such.● Analyzed customer's issues and gave them the right solution in a timely manner.● Had the ability to always catch up with the updates about crypto, blockchain and such.

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  Self-employed

  Jul 2023 - now

  Entrepreneur (of an online fashion store)

  ● Offer and sell products through Live Streams.● Interact with the customers/buyers through the Live Streams and Chats (as the admin of the online store).● Do the packaging for the sold products.● Manage the online store (Tiktok and Shopee).● Find out the strategies to sell the products.● Edit pictures and videos for the promotion.

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  RushOwl

  Dec 2023 - Feb 2024

  User Champion

  ● Gave assistance to customers through chat in a timely manner.● Monitored or assisted in ensuring that all trips assigned will be completed without any lapse.● Made reports regarding the trips done and ensure that all data has been documented completely and precisely.

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  Teleperformance

  Jul 2024 - now

  English Customer Service