Mark Moran

Experience

• 

  Galway E-Center

  Oct 2001 - Jun 2002

  IT Systems Administrator

  o Troubleshoot and resolve any system\network\security problemso Provide internet, e-mail and computer training to customers o Advise manager of hardware\software upgrades to e-centre systems

• 

  Microsoft

  Jun 2003 - Jul 2004

  Software Test Engineer

  Localisation and testing of Visual Studio.o Run all release, regression, and stress tests on developer products to meet aggressive deadlineso Design, implement and test web tool for Ireland Developer Division using ASP .NET and SQL technologieso Manage plan and execute Windows Update testing projectso Create user documentation and support material for internal test tools

• 

  Dorset College Dublin

  Jul 2004 - Jan 2010

  JEB Course Coordinator\ICT Instructor

  Part time position.o Manage, plan and deliver “JEB Trainer’s Diploma in ICT” and Dreamweaver Web Design Courseo Drive the development of new ICT related training curriculum and courseso Deliver Microsoft courses (MOS Access, PowerPoint, Outlook), IC3, Windows 2003 Servero Collaborate with other trainers and external groups to ensure a quality student experienceo Mentor and support new ICT trainerso Motivate mature\international students for exam preparation and projectso Act as a single point of contact within the College for all JEB related issues Show less

• 

  Merrill Lynch

  Aug 2004 - Oct 2006

  IT Systems\Security Administrator

  o Support Merrill Lynch desktops, users and network infrastructure using Active Directory\Microsoft Exchange management toolso Participate fully in corporate audit implementation of policies and procedureso Liase with customers and internal teams to resolve problems effectively and efficientlyo Analyse, troubleshoot and resolve an array of IT support issueso Develop and implement training plans for new hires to the IT administration group

• 

  Local Government Management Agency (LGMA)

  Oct 2006 - Sept 2014

  Technical Officer

  o Sole responsibility for the overall management and administration of the internal service desk (BMC Service Desk Express). Backup support for iReg (electoral register) systemo Take initiative within the KMC team to enhance and develop methods to train and support our clients as well as to share that knowledge in all directionso Design, develop and provide end user training on the following LGMA systems: Service Desk Express, Generic Intranet, iReg, NPPR, Household Charge, Protect Our Watero Document all updates and changes to systems that under my remit Show less

• 

  Dublin Central Mission

  Jan 2014 - Jun 2014

  English Language Teacher

  Part time voluntary position.o Plan and teach English language classes to adult learners from various backgroundso Cover classes for absent\sick teacherso Assist learners with their CV and job preparation skillso Help learners translate important application forms and texts useful in everyday lifeo Create a positive learning environment through sensitivity to student’s strengths, weaknesses, and individual learning styles

• 

  Wall Street English

  Sept 2014 - Sept 2019

  English Language Teacher

  o Planning, preparing and delivering high quality, dynamic classes to a range of adult learnerso Conceiving, designing and producing original resources for all levels for use in conversation classes, social club activities and face to face classes o Marking and providing appropriate feedback on oral and written work during classeso Preparation, coach and mentoring of students in preparation for TOEIC\TOEIC Bridge examso Contribute to the development, evaluation, and improvement of English language courses, materials and related services, in order to meet students’ needs by actively working as a member of the teaching teamo Actively engage in professional development and performance management to ensure quality and high standards in teaching and learning Show less

• 

  Local Government Management Agency (LGMA)

  Sept 2015 - now

  • Plan, prepare and implement the roll-out of Office 365\Office 2016 to all LGMA desktops, laptops and tablets• Support and resolve all issues related to the roll-out of Office 365/Office 2016• Perform pre-migration analysis, reporting and clean-up of internal intranet site before migration to SharePoint Online• Integrate Eircodes into iReg (electoral register system)• Office 365 administration and support• Migration of on-premises SharePoint 2007 to SharePoint Online• Design, develop and provide end user training on Office 365 products and services: SharePoint Online, OneDrive for Business, Skype for Business, Outlook 2016, OneNote• Migration of user’s My Documents to OneDrive for Business Show less

  • Senior ICT Cloud Services Engineer

    Apr 2020 - now

  • Office 365 Technical Support Leader

    Sept 2019 - now

  • Office 365 Specialist

    Sept 2015 - Sept 2019