Vijay Chandran

Experience

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  [24]7.ai India

  May 2012 - Sept 2014

  Developed workforce strategies, optimizing resource allocation and scheduling to meet project demands effectively.Analyzed data to forecast staffing needs, resulting in a 10% reduction in overtime expenses while maintaining service levels.Implemented a performance tracking system, enabling real-time monitoring and improving team efficiency by 15%. Orchestrated marketing campaigns, analyzing data to refine targeting strategies and improve campaign effectiveness by 20%.Collaborated cross-departmentally to ensure alignment between marketing initiatives and business objectives.Utilized analytical tools to assess campaign performance and optimize future strategies. Provided exceptional customer service, resolving complex issues and ensuring customer satisfaction.Acted as a liaison between customers and internal teams, contributing to product improvement based on customer feedback.Developed training materials, improving the on-boarding process and enhancing team performance.

  • Workflow Manager

    Dec 2013 - Sept 2014

  • Campaign Manager

    Jun 2013 - Dec 2013

  • Customer Service Representative

    May 2012 - Jun 2013
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  TYKHE GAMING PRIVATE LIMITED

  Oct 2014 - Mar 2024

  • Led and executed multiple projects from initiation to completion, ensuring on-time delivery within budget constraints.• Collaborated with cross-functional teams to define project scopes, goals, and deliverables, fostering clear communication and alignment.• Employed project management methodologies (such as Agile or Waterfall) to streamline workflows and enhance project efficiency.• Monitored project progress, identified risks, and implemented mitigation strategies to maintain project timelines and quality standards.• Conducted stakeholder meetings, providing regular updates and reports on project status, milestones, and key performance indicators. Show less

  • Project Delivery Manager

    Oct 2014 - Mar 2024

  • Human Resources Manager

    Nov 2016 - Feb 2019

  • Office Administrator

    Oct 2014 - Nov 2016
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  Wildace private Limited

  Apr 2024 - now

  Senior Operations Manager and Admin

  Dynamic and results-driven professional with over 12 years of experience in Operations, adept at streamlining processes, optimizing team performance, and fostering operational excellence. Eager to apply extensive skills in managing cross-functional teams, project planning, and process enhancement towards a Scrum Master / Project Manager position. Renowned for collaborative leadership, effective communication, and a steadfast dedication to continuous improvement and Agile methodologies.