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Mohan Krishna

Mohan Krishna

Followers of Mohan Krishna131 followers
location of Mohan KrishnaHyderabad, Telangana, India

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  • Timeline

  • About me

    Global Manager - Customer Experience at FedEx | Global Business Operations - Shared Services | Vendor Management | Six Sigma Certified

  • Education

    • Vinayaka Missions University

      2007 - 2011
      Bachelor of Engineering - BE Bioinformatics

  • Experience

    • FutureBoxx Inc

      Jan 2012 - Apr 2018

      • Team Leader Operations

        May 2016 - Apr 2018

      • Process Associate

        Jan 2012 - Apr 2016

    • Concentrix

      Jul 2018 - Dec 2021
      Assistant Manager - International Operations

      NorthAM and APAC Back office Operations management. Responsible in handling a team of more than 100 process associates for inbound email, outbound voice and back office operations in customer service. Preparing reports on key metrics and action plans to improve team performance. Client liaison for weekly & monthly C-Sat, SLA & other performance metrics.

    • FedEx

      Jan 2022 - now
      Global Business Service Delivery Manager - Customer Experience (Shared Services)

      Oversee business operations in customer experience across all business sites in India and overseas. Business Transition Planning and Strategy management for new businesses. Weekly, monthly and quarterly business reviews with business heads from APAC, ANZ, EU and MEA regions

  • Licenses & Certifications

    • Certified SAFe® Product Owner / Product Manager

      Scaled Agile, Inc.
      Jan 2025

    • Certified safe 6 agilitist

      Scaled Agile, Inc.
      Oct 2024

    • Lean Six Sigma Yellow Belt (ICYB)

      Concentrix
      Feb 2019