Vishal K.

Experience

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  Garve Group

  Jul 2014 - Jul 2019

  Group Sales Manager

  I was hired to lead sales at Garve Hyundai & Garve Honda, delivering record-breaking sales growth, exceptional customer satisfaction, and enhanced brand visibility.Key Achievements:● Breakthrough Sales Performance: Shattered industry benchmarks as Group Sales Manager at Garve Hyundai & Garve Honda, achieving record sales volumes and revenue growth.● Transformational Leadership: Inspired and led a dynamic team of 80+ professionals, cultivating a culture of sales excellence, customer satisfaction, and collaboration.● Customer-Centric Approach: Prioritized customer satisfaction, leveraging expertise in sales management to deliver exceptional customer experiences and drive loyalty.● High-Performing Teams: Developed and led cross-functional teams to achieve exceptional sales performance.● Digital Transformation and Brand Amplification: Elevated the Garve Group's online presence through strategic social media management, fostering daily engagement, brand awareness, and reputation.➤ Specialties: P&L Management, Sales & Operations, Business Development, Customer Service Excellence, Institutional Client Relationship, Strategic Planning, Market Research, Competitive Analysis, Data Analysis, Franchise Development, Business Growth, Revenue Enhancement, Customer Relationship Management, CSAT, RCA, Benchmarking, CRM, Operational Efficiency, Process Optimization, Performance Management, Coaching & Mentoring, Customer Retention, Sales Strategy, Market Expansion. Show less

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  Crystal Auto Kia Pune

  Jul 2019 - Oct 2020

  Head of Sales

  I was hired to lead sales and after-sales service. My efforts enabled record-breaking customer satisfaction scores, exceptional car sales growth, and outstanding customer retention, transforming business performance and customer satisfaction.Key Achievements:● Visionary Leadership: Led a paradigm shift in sales and after-sales service, implementing innovative strategies and SOPs to propel business growth and customer satisfaction.● High-Performing Teams: Led and developed 75 talented professionals, focusing on customer-centricity and operational excellence.● Customer Delight: Shattered industry benchmarks with a CSAT score of 988/1000 and sales records of 350 cars/month, showcasing expertise in customer retention and acquisition.● Sales Mastery: Smashed sales targets, selling 650 cars per month and redefining industry standards.● Growth Acceleration: Forged strategic B2B partnerships, fueling business expansion and market dominance.● Talent Catalyst: Fostered a culture of growth, development, and retention, leveraging training, hiring, and performance management to drive team success and business excellence. Show less

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  CARS24

  Oct 2020 - Aug 2022

  General Sales Manager

  I was hired to lead operations and customer service. My efforts enabled 87% customer satisfaction improvement, 45% productivity boost, and 10% cost reduction, transforming the organization's performance and competitiveness.Key Achievements:● Leadership Impact: Spearheaded a 125-member team, driving engagement, growth, and exceptional customer experiences.● Operational Innovation: Implemented game-changing strategies to enhance productivity, efficiency, and cost-effectiveness.● Customer-Centric Approach: Developed and executed comprehensive customer service strategies yielding 87% satisfaction rating improvement.● Quality & Compliance: Ensured refurbishment excellence and regulatory adherence through rigorous audits and policy governance.● Growth Acceleration: Drove B2B & B2C sales growth, conducted market insights analysis, and fostered competitive advantage. Show less

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  Apollo Tyres Ltd

  Aug 2022 - Mar 2024

  Senior Project Manager - Sales & Service

  I was hired to lead Apollo CV Zones' national business operations. My efforts enabled 105% revenue growth from ₹98 lakhs to ₹2.01 crores per month, earning the Commando Award, and consistently achieving 100% sales targets.Key Achievements:● Nationwide Operations: Led a dynamic team of 200+ professionals, driving business operations, strategy, and growth across India, and achieving unprecedented revenue success.● Brand Revitalization: Conceived and executed the Apollo CV Zones brand vision, values, and marketing strategy, catapulting product awareness, customer engagement, and market share.● Growth Acceleration: Implemented strategic initiatives to increase revenue by 105% in just 3 months.● Operational Optimization: Streamlined operations, forging strategic alliances and reorganizing teams for enhanced productivity.● Sales Excellence: Achieved highest service footfall in Uttar Pradesh and Haryana regions, consistently meeting 100% sales targets.● Revenue Growth Story: Spearheaded a remarkable revenue surge of 105% increase in 3 months, earning the esteemed Commando Award and redefining business excellence. Show less

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  Anand Group ( Success Automobile Pvt Ltd)

  Mar 2024 - May 2024

  Group Chief Executive Officer

  I was hired to lead Volkswagen, Jeep, Nissan, and MG dealerships. My efforts enabled record-breaking sales growth, 200% increase in Volkswagen and Jeep sales, and exceptional dealership profitability.Key Achievements:● Revolutionizing Sales Performance: Shattered sales records for Volkswagen and Jeep, boosting sales by 200% to 30 and 12 units/month, respectively, and redefining industry benchmarks.● Profitability Strategies: Implemented data-driven plans to boost dealership profitability and achieve record sales.● Growth Acceleration: Identified untapped opportunities, set ambitious financial targets, and outlined operational goals to fuel dealership expansion and market dominance.● Customer-Centric Leadership: Fostered a culture of customer satisfaction, driving sales and marketing efforts to increase market share and establish loyal customer relationships.● Operational Excellence: Streamlined dealership operations for sustained success and competitiveness.● Dealership Turnaround Expertise: Leveraged leadership acumen to drive profitability and growth across multiple brands, including Nissan and MG, through strategic planning and execution.● Financial Wizardry: Successfully navigated expenses, achieved revenue targets, and maintained a robust financial position, ensuring long-term sustainability. Show less

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  Ramkrishna Forgings Limited

  Nov 2024 - now

  I was hired to lead commercial vehicle axle and suspension sales across Chhattisgarh, Madhya Pradesh, and Odisha. My efforts enabled record-breaking revenue growth and near-perfect customer satisfaction.Key Achievements:● Breaking Sales Records: Shattered industry benchmarks with ₹1.20 crore in sales within the first month as Regional Sales & Service Head for Axle & Suspension projects, consistently surpassing targets by 120%.● Leadership Impact: Fostered a culture of excellence, leading a talented team of 21 professionals to drive business growth, expand market share, and establish a strong presence in Chhattisgarh, Madhya Pradesh, and Odisha.● Customer Engagement Expertise: Cultivated lasting relationships through proactive engagement, personalized service, and strategic market interactions, achieving near-perfect customer satisfaction and loyalty.● Results-Driven Strategy: Implemented data-driven approaches to maintain exceptional customer satisfaction (CSAT ~100%) and drive business expansion.● Innovative Problem-Solving: Leveraged market insights to inform product development, collaborating with R&D teams to enhance customer experience, drive business growth, and stay ahead of industry trends.● Launch Excellence: Conceived and executed a landmark product launch event in Bilaspur, drawing 400+ industry stakeholders and positioning our brand as a leader in the commercial vehicle segment. Show less

  • Regional Sales & Service Head

    May 2024 - now

  • Senior Manager

    Nov 2024 - now