Chanchal Sood

Experience

• 

  HDFC Bank (HBL Global Pvt Ltd)

  Sept 2004 - Jul 2009

  Senior Sales Executive

  o Responsible for managing the relationship between management and the dealers (DSA’s)o Responsible for screening the market opportunities and identify potential dealers.o Individual and corporate customer handling (providing finance deals)o Credit Appraisalso Maintaining MIS recordso Co-ordination with Central Processing Unit for timely disbursementso Providing quality products to the customers and thereby ensuring that the customers are satisfied.

• 

  Atos

  Jul 2009 - now

  My current job responsibilities include –• Resourcing - Active involvement in resourcing and hiring. Conducting interviews for probable candidates.• Responsible for overall management of client accounts by monitoring performance and tracking service levels. Currently leading a team of 10 associates.• Responsible for people management of 41 PMO resources.• Leading client discussions over current account status, weekly progress, anticipated challenges in service delivery and new client requirement if any.• Performing PMO activities at various stages in project initiation, project execution, and project closure.• Managing audit of internal processes followed by generation of quality score and assessing the gaps in standard procedures.• Monitor deliverables and work with leaders and stakeholders to ensure deliverables are completed on time and acceptance is received.• Driving the team to meet SLA and KPIs. • Resource forecasting, allocation, and utilization management as per project requirement.• Weekly & Monthly Reporting to Project Stakeholders and Senior management.• Communicate regularly with senior management on project status, risks, and changes and take required actions.• Capture best practices/Lessons Learnt and drive knowledge sharing for wider utilization.• Track and manage contracts, services, invoicing, and inventory. Show less o Worked for our client Unify GmbH formerly Siemens Enterprises in Incident management Ticket (L1 and L2 Telephony support) where I have to interact every day with both customers as well as field for Hipath 4000 hardware/software and configuration related problems. o Conducting interviews of new joiners.o Responsible for Team development, training, transition and hand-holding until the GO-Live phase.o Excellent Knowledge and exposure to PBX system- Telecommunication / VOIPo Responsible for maintaining Technical Infrastructure of PBX Labs.o Helping LAN/Voice team during technical maintenance. o Good knowledge of ISDN lines.o Level 2 Change and Incident Management Supporto Responsible for ensuring that the customer is satisfied from the overall services offered.o Providing Technical support for Unify Customers (German and English Language) and engineerso Playing the Role of a mediator when Tickets need to be escalated to the next Level Support and it has to be translated in English to the next Level Support and feedback from next Level Support needs to be translated back to German for the customer Show less

  • Associate Manager

    Jan 2016 - now

  • Associate Consultant

    Jan 2015 - Dec 2016

  • Senior System Engineer

    Jul 2009 - Dec 2014