Mohammad Radi

Experience

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  MAGILLA

  Jan 2011 - May 2013

  Sales Agent, MAGILLA Damascus, Syria

  1. Spearheaded a team of 4associates by building enthusiasm and adapting feedback.2. Actively monitored key performance metrics of the sales team,3. Recognized for increasing sales revenue by 15% in the first 60 days.

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  Syriatel Mobile Telecom

  Jun 2016 - Feb 2019

  Customer Service Representative, Syriatel Mobile Telecom Company, Syria

  1. Effectively supervised day-to-day front-end operations of a busy customer service department.2. Hired, trained, and mentored top customer service agents and front-end staff.3. Assisted store guests with all client concerns, including replacements, refunds, returns, and service warranties.

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  Lufian

  Jul 2019 - Mar 2022

  Store Manager, Al Matajir / Lufian Brand, Iraq

  1. Successfully trained a total of 16 employees from retail associates to area managers.2. Supervised data entry, freight deliveries, negatives, and pack-away procedures for 8+ POS inventories.3. Recruited, interviewed, hired, developed, evaluated, coached, and counseled 50+ employees.4. Created, edited, and altered customer service strategies and procedures in an agile manner to best deliver a satisfying experience for all store customers.

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  Alhoor Real Estate

  Jun 2022 - now

  Real Estate Sales Executive, Alhoor Real Estate, Sharjah UAE

  1.Tracked and analyzed sales and customer trends to maximize sales and revenue while minimizing expenses in all 3 locations.2. Prepared daily work schedules for and assigned tasks to 30+ employees, scheduled deliveries, and enforced company policy.3. Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.4. Maintained professional communication with residents, applicants, and representatives of other companies.5. Monitored sales transactions and ensured sales procedures were followed properly.6. Managed retail staff recruitment and on-boarding leading to a 15% decrease in wait time for new employee hiring. Show less