Evangeline Carter

Experience

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  Tim Hortons

  Nov 2010 - Jul 2016

  • Providing optimal customer service to insure guest satisfaction.• Handling guest issues and complaints first hand - problem solving to deal with them appropriately in order to make the guest happy. • Having full knowledge of the products we sell and equipment in the store. Ability to fix equipment if anything minor breaks. • Being a team leader and providing the team members with a respectful and friendly leader that they can rely on was the most important part of this job. My team members always feel comfortable talking to me about any issues they had and enjoyed working with me as their team leader. • Communication between management and myself regarding sales, team members and products. • Handling changing tills before and after the shifts and splitting the tips up between team members. • Making sure that all required jobs get done in a timely fashion, and done correctly and thoroughly.• As the afternoon supervisor, most of my shift every shift there was no manager available. So I had to take responsibility in a lot of situations regarding guests and store issues. Show less • Delivering optimal guest service to ensure guest satisfaction. • Received training in order to provide the best guest service and knowledge of the products. • Participated in job duties such as cleaning and stocking. • Cooperation between other members of the team and my supervisor in order to deliver excellent customer service and in an efficient manner. • Became very efficient and organized when it came to filling orders. • Communication to the baker of the restaurant was key in order to keep the production of our food going smoothly. • Communication with management. • Developed interpersonal and communication skills with this job position. Show less

  • Supervisor

    Jun 2013 - Jul 2016

  • Team member

    Nov 2010 - Jul 2016
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  Woodstock General Hospital

  Apr 2015 - Dec 2015

  Ward Clerk

  It is my duty to organize and print the daily patient list for the nurses, communicating with outside offices is key, retrieving the patients from the waiting room and preparing their charts, re-organizing patient charts when they are finished with the nurse. Using the SurgiNet program on the computer to view the daily schedule and patient information.

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  Norfolk General Hospital

  Dec 2015 - Dec 2016

  Ward Clerk

  An exciting and professional position within the Hospital in the small community of Simcoe, Ontario. I am a part time Ward Clerk in the position to cover sick calls, holidays and weekends. I have the great opportunity to be a Ward Clerk on every floor which allows me to gain experience in different situations and environments. My knowledge, abilities and strengths are always improving and growing.

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  Grand River Hospital

  Dec 2016 - now

  Clinical Secretary

  Currently a clinical secretary on a fast paced, inpatient surgery ward. I love this position because it is busy, and I have learned a lot. I have always been interested in Surgery and knew this was the type of unit I wanted to work since taking my program at Conestoga.I am responsible for the organization, communication of admissions and discharges, transcribing physicians orders, processing orders, pre and post-op charts, and answering the phone. My role is key in order to keep the unit organized on a busy day. Show less