Raka Andrean Hartawan

Experience

• 

  PT MNC Kabel Mediacom

  Nov 2015 - Nov 2017

  IPTV & OAP ENGINEER STAFF

  1. Escalate trouble ticket issue to technical support division2. Perform troubleshooting Transport Stream on IRD (Integrated Receiver Decoder)3. Perform troubleshooting Encoder Channel IPTV Envivio and Mediaexcel4. Monitor performance transport stream and switch multilayer Huawei on Cacti5. Handle training installation and troubleshooting STB to technical support division6. Handle channel information EPG and VOD on STB system7. Handle content management of channel information on STB system8. Handle category management of VOD on STB system9. Collaborate content management scheduled with product development10. Build and maintain communication with Admin Support, IPTV development, Customer Service Representative (CCR) and Technical Support division Lihat lebih sedikit

• 

  PT. Malifax Indonesia

  Nov 2017 - Jul 2021

  1. Monitored daily activity PostSales Network Engineer members2. Monitored project timeline and maintenance operational activity3. Reported daily operational, project update and any issue to Director4. Designed “Work Plan Yearly” for PostSales Network Engineer team5. Designed scope of work, out of scope and requirement project with Presales teams6. Managed engineer allocation for project and maintenance activity7. Managed network devices and network security devices with L2 support status8. Resolved issues that has escalated by PostSales Network members9. Implemented network devices and network security devices10. Suggested advice to enhance existing network environment11. Prepared and presented kick off meeting and weekly meeting material12. Monitored project timeline and latest project status every weekly13. Maintained completed technical documentation and maintenance documentation14. Builded and maintained communication with Customer, Distributor and Principle15. Attended course or workshop event that held by Distributor and Principle Lihat lebih sedikit 1. Performed installation and implementation network security devices2. Performed troubleshooting and resolving issue network security devices3. Performed upgrading firmware network security devices4. Replaced faulty network hardware (RMA) device if any hardware failure5. Prepared and created technical and user acceptance test documentation project6. Prepared and created preventive and corrective maintenance report7. Builded communication with customers and third party8. Reported update performance project to Head of PostSales Network Engineer Lihat lebih sedikit

  • Head of PostSales Network Engineer

    Jan 2019 - Jul 2021

  • PostSales Network Engineer

    Nov 2017 - Jan 2019
• 

  Infinitium Group of Companies

  Jul 2021 - Jan 2021

  Senior Network Security Engineer

  1. Monitored, maintained and troubleshot (if any case) network and security devices2. Analyzed and audited policy or security profiles on security devices3. Attended internal meeting IT Sec team with IT Sec team leader and Chief Security Officer4. Implemented changes regarding network and security devices based on Jira portal5. Supported technical support request from Application Support / Infrastructure team6. Collaborated with Application Support / Infrastructure team (if any migration activity)7. Reported daily activity and escalation issue to IT Sec team leader Lihat lebih sedikit

• 

  Q2 Technologies

  Nov 2021 - Apr 2022

  Section Head of Security Engineer

  1. Managed and monitored Security Technology Services team members performance2. Monitored any technical issue on implementation and maintenance3. Maintained monthly review meeting with Security Technology Services team members4. Maintained relationship and communication with internal team (Product Manager and Sales)5. Attended meeting weekly with Security Technology Services team6. Escalated any issue or obstacle with Group Head of Cyber Security Services7. Developed knowledge related with Application Security and Security Operation product Lihat lebih sedikit

• 

  PT. Indosat Tbk

  Jan 2022 - now

  1. Maintain relationship and engagement with principle, distributor and customer.2. Maintain pipeline, opportunity and project based on timeline or RFS deadline.3. Assessment and prepare ICT Security Solution planning (commercial and technical). 4. Collaborate with ICT Sales, ICT Product Security and ICT Service Delivery team.5. Maintain individual performance based on KPI (SLA, Revenue, Winning Rate, Improvement).6. Attend enablement/training/workshop/product update ICT Security Solution.7. Escalate any issue or obstacle with AVP-Head of ICT Architect Security & XaaS. Lihat lebih sedikit 1. Maintain relationship and engagement with principle, distributor and customer.2. Maintain pipeline, opportunity and project based on timeline or RFS deadline.3. Assessment and prepare ICT Security Solution planning (commercial and technical). 4. Collaborate with ICT Sales, ICT Product Security and ICT Service Delivery team.5. Maintain individual performance based on KPI (SLA, Revenue, Winning Rate, Improvement).6. Attend enablement/training/workshop/product update ICT Security Solution.7. Escalate any issue or obstacle with VP-Head of B2B National Enterprise Solution. Lihat lebih sedikit 1. Maintain relationship and engagement with principle, distributor and customer.2. Maintain pipeline, opportunity and project based on timeline or RFS deadline.3. Assessment and prepare ICT Security Solution planning (commercial and technical). 4. Collaborate with ICT Sales, ICT Product Security and ICT Service Delivery team.5. Maintain individual performance based on KPI (SLA, Revenue, Winning Rate, Improvement).6. Attend enablement/training/workshop/product update ICT Security Solution.7. Escalate any issue or obstacle with Head of Public Cloud and Security Solution. Lihat lebih sedikit

  • Sr Officer-ICT Architect Security & XaaS

    Jun 2023 - now

  • Sr Officer-ICT Solution Architect

    Jan 2022 - Jun 2023

  • Sr Officer-Security Solution

    Jan 2022 - Jan 2022