Kirill Magay

Experience

• 

  IBM

  Jun 2016 - Sept 2016

  Summer Intern

  - Research, diagnose, troubleshoot and identify solutions to resolve technical problems

• 

  Bubba Gump Shrimp Co.

  Jun 2017 - Sept 2017

  Host
• 

  Accenture

  Nov 2018 - Apr 2021

  - Coordinate and deliver internal trainings.- Supervise, co-lead, and coach a team of 50 analysts, including conducting career counseling, personal development coaching and mentoring sessions.- Provide coaching, training mentoring and domain expertise on Client specified process and policies.- Assess relevant training needs for individuals and organisation, in consultation with leads and quality analysts, including assessment methods and measurement systems available.- Produce plans to meet training and development needs, and manage training delivery,measurement and follow-up as necessary.- Monitor, measure and report on training and development plans and achievements withinagreed formats and timescales.- Conduct regular assessments to understand team's understanding of the process. Planrefreshers and training for improvement. Show less - Perform a wide variety of application policy reviews and take action on violating apps.- Master policy knowledge to ensure high quality app reviews and ensuring toreview the apps in given time in accordance to the policies set by the client.- Maintain optimum utilisation during a working shift - Working as a team player to maintain a good line of communication and a consistent policyenforcement procedure.- Ability to provide reverse feedback on policies and apps.- Take quality feedback and work on it.- Escalate when needed according to the process.- Support a team project that focuses on improving mental-health. Show less

  • Senior Training And Development Analyst

    Feb 2020 - Apr 2021

  • Training Specialist

    Jul 2019 - Feb 2020

  • Senior Content Analyst

    Nov 2018 - Jul 2019
• 

  TikTok

  Apr 2021 - Mar 2022

  Quality Analyst

  - Conducting quality assessment work by ensuring and evaluating the quality delivery of the reviewed content.- Generating weekly RCA and Action plan.- Providing QA reports to content quality centre team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.- Working closely with Local Operations and Safety Teams and act as escalation point of contact for policy related questions, issues and solutions.- Conducting calibration sessions to the Content Moderation Teams across Europe. Show less

• 

  TDS (Time Data Security)

  Mar 2022 - now

  Software Training Specialist

  - Developed and delivered customized software training programs to meet the needs of diverse learners, resulting in increased user proficiency and productivity.- Led virtual and in-person training sessions for new software implementations, ensuring a smooth transition for end-users.- Created comprehensive training materials, including user guides, videos, and interactive tutorials, to support ongoing learning and skill development.- Collaborated with cross-functional teams to identify training needs, evaluate training effectiveness, and continuously improve software training programs.- Created and maintained all LMS element functionality while maintaining and analysing data and records and recommending strategic direction to department leads. Show less