ANOOP KUMAR A.K

Experience

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  KAPPALUMACKAL COMPUTERS

  May 2010 - Aug 2011

  Hardware Network Engineer

  Assemble and test computer systems and components such as processors, circuit boards, memory devices, networks, and routersDesign, Implement and maintain the network systems of school and hospital customersData backup and disaster recovery operationsInstallation and maintenance of systems software, operating system, network software, applications software, and configuringapplications for various type of customers for different type of devices such as laptop, desktop, mobile, iPad and other customized hardwareEvaluate new software and hardware during deployment to ensure smooth functioning of systemDiagnose software issues and troubleshooting Show less

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  RELIANCE ANIL DHIRUBHAI AMBANI GROUP PLC

  Aug 2011 - Mar 2012

  CSR at RELIANCE BPO PRIVATE LTD

  Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionManaging incoming calls and customer service inquiriesIdentifying and assessing customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsSuggest solutions when a product malfunctionsWork with customer service manager to ensure proper customer service is being delivered Show less

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  Kappalumakkal Electronics &Computers

  Apr 2012 - Jun 2013

  Senior Hardware & Network Engineer

  ● Design, Implement and maintain the network systems of school and hospital customers● Data backup and disaster recovery operations● Assemble and test computer systems● Installation and maintenance of systems software, operating system(mac, windows and linux), network software and applications software● Configure and install applications for various type of devices such as laptop, desktop, mobile, iPad and other customized hardwares● Evaluate new software and hardware during deployment to ensure smooth functioning of system Show less

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  Highrange Motors

  Aug 2013 - Apr 2014

  Senior System Administrator

  ● Provide technical support for both hardware and software issues● Manage the configuration and operations of client-based computer operating systems● Manage and provide support for firewalls, databases and malware protections● Install and test different hardware and devices

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  BHADRA DIGITAL SYSTEMS AND SOLUTIONS

  Apr 2014 - Jun 2018

  Senior Hardware and Network engineer

  ● Design, assemble and configuring highly unique servers, gaming & editing rig for special purposes● Provide support for A/V professionals (live streaming and media broadcasts)● Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution● Design, implement and diagnose CCTV system● Diagnose hardware and software issues of highly specific workstations● Design, implement and maintain the network systems of various domains● Installation and maintenance of systems software, operating system(mac, windows and linux), network software and applications software● Configure and install applications for various type of devices such as laptop, desktop, mobile, iPad and other customized hardwares● Data backup and data recovery operations● Conduct training session for users● Mentoring and leading co-workers Show less

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  Asian Educational Consultancy (Ernakulam)

  Aug 2018 - Nov 2018

  System Administrator

  ● Manage the configuration and operation of client-based computer operating systems● Provide technical support for both hardware and software issues● Analyzing system logs and identifying potential issues with computer systems. ● Applying operating system updates, patches, and configuration changes● Implement the policies for the use of the computer system and network● Password and identity management● Monitoring, managing and configuring windows server based network● Configuring and maintaining N-Computing and thin-client● Monitoring and maintaining CCTV network in multiple locations● Perform daily backup of server and database (Tally)● Maintain user access administration● Configuring domains and hostings● Website and webmail management through C-Panel● Troubleshoot hardware, printer, biometric devices and CCTV● Configure and maintain cyberoam firewall (CR 25ING) Show less

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  Ingerem india project management pvt ltd

  Jul 2020 - Mar 2021

  Information Technology Administrator
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  Pheonix Technologies

  Mar 2021 - now

  IT Manager