Sakthitharan R

Experience

• 

  ITC Hotels

  Jun 2008 - Jun 2011

  Guest Service Associate

  • Delighting guest by Serving meat in 400 deg cel hot lava stone with variety of rubs and sauces assist guest in cooking• Escorting guest to wine library & suggestive selling according to selected meat by guest.• Menu briefing among associates (Menu changes every 15 days)• Worked as barman in lounge with innovative mixology concepts.• Strong station holder with good salesmanship.• Serving breakfast according to guest preferences. recognized several times through online feedback form• Part of area effective team• Part of the six sigma team• Handling inventories ccg &linen weekly, daily cleaning schedules Show less

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  ITC Hotels

  Jun 2012 - Oct 2012

  Service coordinator

  • Nurtured & maintained relationship with all long stayers & enhanced their experience• Initiated innovative concepts &service design to improve breakfast service to excel in Guest satisfaction.• Engaged in menu engineering &food promotion in coordination with outlet manager & sous chef• Planned and executed high end sit down dinner• Improved the Gsts score(customer feedback system) of outlet by exceeding guest expectations

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  Omar Shariff Authentic Indian Cuisine

  Oct 2012 - Mar 2013

  Restaurant manager

  • Responsible for day to day operation of 80 cover Restaurant • Responsible for business profitability, man-power & material management.• Pricing &designing of wine &spirit list, Introduced signature cocktails.• Documentation of business documents and financial status of the business• Managing public relation, promotion, handling business tie-ups for reputation in market.• Promoted packed order’s at door island wide &Prepared standard recipe manual with chef

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  Taj Hotels

  May 2013 - Mar 2021

  Handling Memories of china an iconic Chinese Restaurant in the town Awarded for Best Chinese fine dining in Bangalore times food award- 2017 Assisting the Banquets team in handling big events and coons Continuously delight the customers by offering trend setting and innovative products and services  Maintain service standards in such way the team offers professional and courteous service to the guests Assist the Director of Food and beverage in plan & execute the operations of the assigned outlet. Majorly focused to create unique guest experience and achieve organizational profitability Show less • Developed &implemented guest history program for food & beverage department• Designed special Promotion & customized celebration for the restaurant• Leveraged service standard by extensive training &mentored junior associates for higher roles• Directing high volume operation (300 covers/day)&resolving daily guest complains & special needs• Established systems and Procedure for cost efficiency ;formulated operational, expenditure budgets• Prepared procedure & standards manual for All day dining & Eat-in • Devised & promoted festive hampers & Goodies counter• Introduced executive lunch meal boxes in various cuisine • Guided the whole team towards value added service in restaurants• Established process to maintain Proper Ccg & linen inventory and Breakages. • As part of pre-opening team majorly was full in charge for procurements, Receiving, preparing inventories according to brand &outlet specific. Show less

  • Food and Beverage Manager

    Sept 2019 - Mar 2021

  • On orientation

    Jul 2019 - Sept 2019

  • Restaurant Manager & Sommelier

    Jan 2016 - Jun 2019

  • Restaurant manager (Multiple outlets)

    May 2013 - Dec 2015
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  Tamara Leisure Experiences Pvt. Ltd.

  Nov 2021 - now

  • Executive Assistant Manager

    Dec 2023 - now

  • Food and Beverage Manager

    Jun 2023 - Dec 2023

  • Preopening -Food and Beverage Manager

    Nov 2021 - Jun 2023