Amber Lawson

Experience

• 

  Gordon Restaurant Group

  Jan 2015 - Mar 2017

  Assistant General Manager

  -Assisted in the grand opening, which included planning and execution, vendor and client relations, budget and spend tracking, and projection reports to General Manager-Assisted the General Manager with store operations and profit & loss analysis-Cultivated relationships with local businesses to build trust and exceptional customer experience through various catering options-Managed training sessions, quarterly reviews, and growth trajectory of 10-15 employees

• 

  WeWork

  Mar 2017 - May 2020

  -Cultivate relationships with clients, stakeholders, and executives to ensure exceptional client experience and advance business opportunities -Assume ownership and manage relationship with key accounts, serving as primary point of contact for client inquiries-Change management initiatives, which included planning and execution of the project, vendor and client relations, budget tracking and monthly business reviews, and projection reports with leadership-Opened WeWork 725 Ponce, which included planning and execution of the project, vendor and client relations, marketing, and content creation, budget and spend tracking, projection reports and monthly business reviews with leadership-Manage team workflow and deadlines, delegate project tasks, and provide strategic guidance to the broader community team-Communicate and drive the success of business updates, process changes, company initiatives, and goals to the team-Ownership of business profit & loss statement, monthly business review conversations with Portfolio Director and General Manager-Work closely with Account Executives to qualify sales pipeline, determine occupancy goals, and develop sales strategies-Provide input towards monthly, quarterly, and yearly budgets Show less -Sales ownership, which included planning and execution of sales strategies(using Salesforce CRM to build and update pipeline), client relations, marketing and sales tactics, and projection reports to leadership-Offered guidance through member journey from initial lead generation through and beyond initial contract terms-Maintained accurate Salesforce CRM pipeline and outreach campaigns-Maintained low churn, high retention of members-Managed renewal and commitment conversations for Consumer and Medium-Large Businesses level member companies-Tailored sales tours for small to medium and large sized businesses and demonstrated business solutions Show less -Event ownership, which included planning and execution of large events (utilizing Google Suite to build and update SOPs/ROS), vendor and client relations, marketing and content creation (utilizing Adobe), budget and spend tracking, and projection reports to manager-Cultivated relationships with members through daily interactions; planned and hosted engaging community events; served as a first point of contact for issues or complaints-Created a standard operating procedure for WeLive events and partnership outreach-Performed in-office administrative tasks Show less

  • Community Manager

    Oct 2018 - May 2020

  • Community Lead

    Apr 2018 - Oct 2018

  • Community Associate

    Mar 2017 - Apr 2018
• 

  Hatch

  Oct 2020 - now

  • Team Lead, Account Management

    Feb 2024 - now

  • Senior Account Manager

    May 2022 - Feb 2024

  • Account Manager

    Oct 2020 - May 2022